Subject: Productivity report
From: Seeta Seeta <[email-masked]>
To: Himanshu Manral <[email-masked]>
Date: Thu, 16 May 2019 14:52:25 -0700 (MST)

Hi Himanshu, 

Please find your productivity analysis for the month of May 1 to 15 below: 

Team Name 
	Language 
	Agent Name 
	Productivity Average 	Day logged In 
	Email Floor 
	Inbound Calls 
	Floor FCR 
	FLOOR CSS 

CF - Tier 1_Mumbai 
	English 
	HIMANSHU.MANRAL 
	71% 

	13 

	189 

	15 

	55% 

	50% 

Very well done. 

FCR should be more than 60% and CSS should be more than 30%. Please make sure that you are reading all the important updates and hitting the minimum target. 

Regards, 
seeta