Subject: TID - 19802215 / Seller Type - GEO - Power Seller AE / Event Name - Jess Glynne / Event Date - 18/05/2019 / Issue - Customer does not received the badge with the tickets
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Tue, 14 May 2019 14:44:24 -0700 (MST)

Hi Sanup, 

Case flagged on google doc. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, May 15, 2019 2:54:48 AM 
Subject: TID - 19802215 / Seller Type - GEO - Power Seller AE / Event Name - Jess Glynne / Event Date - 18/05/2019 / Issue - Customer does not received the badge with the tickets 

Hi Seeta, 

Request you to look into this case. 

Buyer contacted us stating that he hasn't received the badge with the tickets. We have asked the buyer to send us the tickets so that we can check whether a badge is required with the tickets to enter the venue. However, the tickets send by the buyer has correct date and venue but the Event name is not matching. 

As per the details in CSL, the Jess Glynn event start time is 15:00 however when I checked the same on venue website ( Doncaster Racecourse) and the event start time is 21:00. 

We have to get it checked whether the customer has received wrong tickets or the tickets are valid to enter both race and music event (whether the buyer require badges to attend the music event). 

Please check. 

Regards, 
Sanup