Subject: TID - 19802215 / Seller Type - GEO - Power Seller AE / Event Name - Jess Glynne / Event Date - 18/05/2019 / Issue - Customer does not received the badge with the tickets
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Tue, 14 May 2019 12:20:32 -0700 (MST)

Hi Sanup, 

Move the case to pending sub and stop seller payment and also inform seller about that. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, May 14, 2019 8:46:43 PM 
Subject: TID - 19802215 / Seller Type - GEO - Power Seller AE / Event Name - Jess Glynne / Event Date - 18/05/2019 / Issue - Customer does not received the badge with the tickets 

Hi Seeta, 

Request you to look into this case. 

Buyer contacted us stating that he hasn't received the badge with the tickets. We have asked the buyer to send us the tickets so that we can check whether a badge is required with the tickets to enter the venue. However, the tickets send by the buyer has correct date and venue but the Event name is not matching. 

We have to get it checked whether the customer has received wrong tickets. 

Please check. 

Regards, 
Sanup