Subject: 21627498 / Broker US / Willie Nelson / 12/05/2019 20:00 / buyer chasing refund.
From: Seeta Seeta <[email-masked]>
To: Sumit Gangwar <[email-masked]>
Date: Mon, 13 May 2019 15:58:17 -0700 (MST)

Hi Sumit, 

Case already flagged on google doc. 

Regards, 
Seeta 

From: "Sumit Gangwar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, May 14, 2019 4:10:26 AM 
Subject: 21627498 / Broker US / Willie Nelson / 12/05/2019 20:00 / buyer chasing refund. 

Hi Seeta, 

This is regarding the above mentioned TID, buyer is chasing refund as buyer never received ticket in time to the event. 
Previously the DP was ticket master and buyer used smartphone to receive tickets. 
16 hours after the event the DP was changed to mobile QR code as seller informed that he can provide mobile QR code tickets. 

Please check with the relevant department and kindly revert if buyer is eligible for refund or not. 

Regard's 
Sumit.