Subject: 20806081 - Broker US - BTS - 11/05/2019 19:30 - Buyer didn't received tickets
From: Seeta Seeta <[email-masked]>
To: Nitesh Singh <[email-masked]>
Date: Sun, 12 May 2019 19:05:06 -0700 (MST)

Hi Nitesh, 

Case has been flagged to google doc, please check doc for an update. 

Regards, 
Seeta 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 13 May, 2019 07:21:48 
Subject: 20806081 - Broker US - BTS - 11/05/2019 19:30 - Buyer didn't received tickets 

Hi Seeta, 

With reference to TID: 20806081, delivery plan was TicketMaster Mobile - Ticket Transfer, but seller actually uploaded mobile QR code tix, thus buyer cannot access and download. Other agent falgged to TL to change delivery plan,later escalated to seller support either to change the delivery plan or ask seller to provide valid PDF but no response received from them.Event was 1 day(s), 1 hours ago, buyer purchased new tickets to attend the event and called asking for refund. Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh