Subject: TID - 18104431 / Seller Type - KR / Event Name - BLACKPINK / Event Date - 10/11/2018 / Issue - Buyer has cancelled the purchase but was charged twice
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sanup Sadanandan <[email-masked]>
Date: Sun, 5 May 2019 17:55:43 -0700 (MST)

Hi Brian, 

Buyer email stating he was charged twice for his transaction and provided us the bank statement as well, But on our CSL the transaction is showing cancelled by buyer. Bank statement is also attached. 

Seller is Broker Pay After Event - KR, Can you please assist me here. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 6 May, 2019 06:00:59 
Subject: TID - 18104431 / Seller Type - KR / Event Name - BLACKPINK / Event Date - 10/11/2018 / Issue - Buyer has cancelled the purchase but was charged twice 

Hi Seeta, 

Request you to check and provide an update on how to proceed with it. 

Buyer purchased and cancelled the tickets on 18/09/2018. However, as per the customer he was charged twice. The screenshot provided by him show the transaction date as 21/09/2018 which is not matching with the purchase date. 

Regads, 
Sanup