Subject: EID - 3587946, Event - Dr. Jordan Peterson, Date - 08/05/2019, Time - 19:30, CITY/GEO - Eventim Apollo, London, GB
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sanup Sadanandan <[email-masked]>
Date: Sun, 5 May 2019 15:47:27 -0700 (MST)

Hi Brian, 

Buyer emailed claiming the event is cancelled and asking for refund, However in online investigation it seems that the event is postponed and will rescheduled for new dates. But on our CS tools the event is marked as cancelled. 

Buyer has contacted us mentioning that the event is cancelled and wants a refund. On the sales tool, event is marked as cancelled. However, there is no information mentioned on our website. On the event location website, it s mentioned that event has been postponed. 

TID: 21522961 

Information on Cancelled Event: 
Link to event website: https://www.viagogo.com/ww/Theater-Tickets/Conferences-and-Speaking-Tours/Dr-Jordan-Peterson-Tickets 
Link to a website confirming the cancellation/postponement/venue change: https://www.eventimapollo.com/events/detail/dr-jordan-peterson-1#EoSwWqbYZeKBjK0K.97 

Can you please assist with this case. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 6 May, 2019 04:04:55 
Subject: EID - 3587946, Event - Dr. Jordan Peterson, Date - 08/05/2019, Time - 19:30, CITY/GEO - Eventim Apollo, London, GB 

Hi Seeta, 

Buyer has contacted us mentioning that the event is cancelled and wants a refund. On the sales tool, event is marked as cancelled. However, there is no information mentioned on our website. On the event location website, it s mentioned that event has been postponed. 

TID: 21522961 

Information on Cancelled Event: 
Link to event website: [ https://www.viagogo.com/ww/Theater-Tickets/Conferences-and-Speaking-Tours/Dr-Jordan-Peterson-Tickets | https://www.viagogo.com/ww/Theater-Tickets/Conferences-and-Speaking-Tours/Dr-Jordan-Peterson-Tickets ] 
Link to a website confirming the cancellation/postponement/venue change: [ https://www.eventimapollo.com/events/detail/dr-jordan-peterson-1#EoSwWqbYZeKBjK0K.97 | https://www.eventimapollo.com/events/detail/dr-jordan-peterson-1#EoSwWqbYZeKBjK0K.97 ] 

Regards, 
Sanup