Subject: 21510168, Broker DE, Elton John, 01/05/2019, Check for refund for the buyer
From: Seeta Seeta <[email-masked]>
To: Naman Dahiya <[email-masked]>
Date: Thu, 2 May 2019 13:15:52 -0700 (MST)

Hi Naman, 

Please escalate the case to payments team and mentioned that we got the approval from TL Brain. 
Seller will paid and not charged. 

Regards, 
Seeta 

From: "Naman Dahiya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 3 May, 2019 00:21:15 
Subject: 21510168, Broker DE, Elton John, 01/05/2019, Check for refund for the buyer 

Hi Seeta, 

In reference to above mentioned TID: There was no contact made to the buyer to provide LDA(Automated email, agent email or call). Seller shipped the tickets after the event day. Case was escalated to the payment department to issue the full refund for the buyer, they responded that buyer isn't entitled for the refund as LDA wasn't provided. 

As there buyer was not informed for LDA, please check if we can issue the refund for the tickets. 

Kind Regards 
Naman