Subject: {20711476, Fan Seller, Slayer, 07/03/2019 19:00, Rag Issue}
From: Seeta Seeta <[email-masked]>
To: Anubhav Prasad <[email-masked]>, Sankarshan Rajan <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Wed, 17 Apr 2019 12:17:09 -0700 (MST)

HI All, 

I have checked the case and the previous agent left the clear note that buyer is not entitled for refund as he didn't print the tickets, So there is no need to call buyer. Here we can normally revert on this case and i already emailed to buyer. 

Thanks 
Seeta 

From: "Anurag Pradhan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 22:20:53 
Subject: {20711476, Fan Seller, Slayer, 07/03/2019 19:00, Rag Issue} 

Hi Seeta, 

Please take ownership of this case. 

Regards, 

Anurag 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 19:04:31 
Subject: Fwd: {20711476, Fan Seller, Slayer, 07/03/2019 19:00, Rag Issue} 

HI Anurag 

Can you please check if there is any update on this case. 

Kind Regards 
Sankarshan Rajan 

From: "Ekta VGG" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 17:01:43 
Subject: {20711476, Fan Seller, Slayer, 07/03/2019 19:00, Rag Issue} 

Hi Sankarshan, 

In regards to above TID, Buyer reported Rag issue on 09/03/19 and an agent Sylvia advised buyer that he is not entitled for any refund as he did not print the e-tickets. Now buyer chasing the refund and another agent Edivaldo flagged this to his TL to re-assign this to Sylvia as her case notes are not clear. 

Now, I got this Follow up , So could this be checked as there is no updates since 13/04/19 

KInd Regards, 
Ekta