Subject: Re: Call Center Release - Melissa Pulfiaco
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: Pearl <[email-masked]>, release <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 28 Mar 2023 08:31:21 -0700 (MST)

Hi Linda, 

Thank you for pointing that out. 

I have spoken to Pearl about this and she will make sure these information is included in the future escalations. 

Thank you for your understanding. 

Regards, 
Pritish 

From: "Release Concierge" <[email-masked]> 
To: "Release Concierge" <[email-masked]>, "Pearl" <[email-masked]>, "release" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, March 28, 2023 8:40:59 PM 
Subject: Re: Call Center Release - Melissa Pulfiaco 

Hi Pearl, 

I refunded Melissa as requested. A couple of important notes, you did not cancel her facial or bliss appointment. I have done so but it is VERY important that you do this as soon as you receive a notification to cancel an appointment. Also, this was paid for by someone else. I was able to find this information but please make sure to find out who to refund when you receive a notice to cancel an appointment and refund. Thank you. 

Linda 

On Mar 28, 2023, at 11:01 AM, Melissa Pulfiaco < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Melissa Puliafico