Subject: Re: Late Cancel for Today
From: Pritish Nandi <[email-masked]>
To: Rebecca Dybala <[email-masked]>
Cc: release <[email-masked]>, Release Concierge <[email-masked]>
Date: Mon, 13 Mar 2023 07:58:14 -0700 (MST)

Hi Rebecca, 

Tina Purcell called in to reschedule Patrick Purcell's 90 minute Aromatherapy Relaxation Massage due to Covid-19. The agent advised her to send us the test report and photo ID but she declined saying it is too personal. We advised her of the cancellation/reschedule policy. Tina still declined to pay the late cancellation fee. We cancelled the appt and escalated it to conceirge team to speak to the client as this is something we could not handle at our end. 

A copy of escalation sent to the conceirge team: 

Let me know if you need any more information on this. 

Regards, 
Pritish 

From: "Rebecca Dybala" <[email-masked]> 
To: "release" <[email-masked]>, "Release Concierge" <[email-masked]> 
Sent: Monday, March 13, 2023 8:05:34 PM 
Subject: Late Cancel for Today 

Hello, 
I am reaching out for more information on a late cancelation that occurred this morning. Patrick Purcell was booked with Sandi for a 2:00 appointment today but it was cancelled this morning at 8:24am however it is marked as an early cancel. Can we get a little more clarity on what happened with this? Was he advised of the late cancel charge? 
Please advise. Thank you 

Rebecca Dybala 
HR Manager 
[email-masked] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
www.releasewellbeingcenter.com