Subject: Live chat metrics explained like you’re five 🙌
From: Kuba from LiveChat <[email-masked]>
To: AJ <[email-masked]>
Date: Tue, 28 Feb 2023 09:27:39 +0000
List-Id: 9c5eb54aa9b2efe23531b3e09mc list <9c5eb54aa9b2efe23531b3e09.746257.list-id.mcsv.net>

After you’ve read about metrics, even more metrics come your way. And then lead generation and even more lead gen after that.

 
https://www.livechat.com/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02

** Hi 👋
------------------------------------------------------------

To make the most of live chat — and I mean any live chat, not just LiveChat — you need to look at metrics and make decisions based on them. But making sense of all the data isn’t always easy. Or, should I say, it WASN’T always easy. Because with the guide you’re about to read, you’ll feel like you’ve just added a new data scientist to your team.

In other news, I talk about:
* The 2023 Interactive Customer Service Report.
* Lead gen companies and if it makes sense to work with them.
* How LiveChat can help with lead acquisition in a sales team.
* How to summarize chats in a few bullet points.

https://www.livechat.com/success/authors/kuba-rogalski/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=hero-text&utm_term=author-image https://www.livechat.com/success/authors/kuba-rogalski/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=hero-text&utm_term=author-image

Kuba Rogalski
LiveChat

https://www.livechat.com/success/live-chat-metrics-explained-in-human-terms/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image

** What are live chat metrics, and why should you care about them?
------------------------------------------------------------
https://www.livechat.com/success/live-chat-metrics-explained-in-human-terms/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image

All the metrics and reports might seem overwhelming when you first look at them. Business-level metrics, chat-level metrics, and agent-level metrics. What do they even mean? And why are they categorized like this?

In his article, Wojtek breaks down every essential live chat metric so you can easily understand what's going on with your customer service team and provides tips on improving your key metrics to increase customer satisfaction.
Get my metrics sorted (https://www.livechat.com/success/live-chat-metrics-explained-in-human-terms/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=button)

** Interactive 2023 Customer Service Report
------------------------------------------------------------
https://www.livechat.com/customer-service-report/?d=2021-2022&utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image#csr-dashboard

It looks like I’m all about metrics in this newsletter. Anyway, there’s a new tab in our interactive and customizable Customer Service Report.

You can look back and compare the key LiveChat customer service metrics between 2021 and 2022. The report gives you an insight into the state of live chat customer service across different industries and locations worldwide, so you can get an idea of what’s coming your way in 2023.
Show me the report (https://www.livechat.com/customer-service-report/?d=2021-2022&utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=button#csr-dashboard)

https://www.livechat.com/marketplace/partners/recommended/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=partners&utm_term=image-link

** All you need to know before you start working with a lead generation company
------------------------------------------------------------
https://www.livechat.com/success/lead-generation-companies/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image

Businesses that try to generate leads in-house or don't have proper processes in place will hit the wall sooner or later. But lead capture doesn't have to be burdensome.

You'll have your sales pipeline nice and full if you partner with a lead generation company. You can also engage website visitors with more intention.
How do I do that? (https://www.livechat.com/success/lead-generation-companies/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=button)

** How can LiveChat help with lead acquisition in a sales team?
------------------------------------------------------------
https://www.youtube.com/watch?v=AdhCxn_IzFE&utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image

This isn’t a mistake — by the time you read this newsletter, the webinar will already be done and dusted. If you didn’t see it live and only heard about it now, it doesn’t take away any of its value.

Learn how to use LiveChat to effectively engage with prospects, convert leads into customers, and drive sales growth.
Show me the webinar (https://www.youtube.com/watch?v=AdhCxn_IzFE&utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=button)

https://www.livechat.com/marketplace/apps/chat-summary/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image

** Get the essence of your customers' needs
------------------------------------------------------------
https://www.livechat.com/marketplace/apps/chat-summary/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=image

Understanding the needs and pains of your customers is crucial when running a business. Whenever they report an issue or praise your agents, it’s essential for your company's growth to keep a note of their feedback.

Integrate LiveChat with Chat Summary to generate key takeaways from your chats in a simple bullet-point summary. Thanks to an AI engine, you can transform a lengthy transcript into a short rundown with just a few clicks and save time on reporting information essential to improving your customer experience.
Get chat summary (https://www.livechat.com/marketplace/apps/chat-summary/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=button)

https://www.livechat.com/success/authors/kuba-rogalski/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02&utm_content=author-page&utm_term=image-link

Thanks for reading this far! Feel free to let me know what you think by replying to this email or getting in touch with me on LinkedIn (https://www.linkedin.com/in/jakrogalski/) . Have a great day!

OUR OTHER PRODUCTS
https://www.chatbot.com/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02 https://www.helpdesk.com/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02 https://www.knowledgebase.ai/?utm_source=newsletter&utm_medium=email&utm_campaign=monthly-2023-02
https://twitter.com/intent/follow?screen_name=LiveChat https://www.linkedin.com/company/livechat/ https://www.facebook.com/livechat https://www.youtube.com/livechat https://www.instagram.com/livechat/

This message was sent to: [email-masked] (mailto:[email-masked])
by LiveChat, 101 Arch Street, 8th Floor,
Boston, MA 02110, USA

Change your email preferences (https://livechatinc.us2.list-manage.com/profile?u=9c5eb54aa9b2efe23531b3e09&id=81e2dd92da&e=3e33ba8012&c=5421e2852e)

Unsubscribe (https://livechatinc.us2.list-manage.com/unsubscribe?u=9c5eb54aa9b2efe23531b3e09&id=81e2dd92da&e=3e33ba8012&c=5421e2852e)