Subject: Fwd: Payment error - training needed
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>
Date: Sat, 19 Nov 2022 18:49:15 +0000

Hi AJ,

Please be very careful about this. Thanks

Sent from my iPhone

Begin forwarded message:

From: Release Concierge <[email-masked]>
Date: 20 November 2022 at 00:02:46 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, [email-masked], release <[email-masked]>
Cc: Release Concierge <[email-masked]>
Subject: Payment error - training needed

Hello,
Two days ago, Arjun booked appointments for Kevin and Cate Sullivan for 12/12: Mini Day w salt stone massage for Kevin and Day of Release (DOR) for Cate. But he didn't properly charge for a mini day with salt stone massage nor charge anything for Cate.
Can one of you review with him how this should be done properly? And remind him that he needs to "apply payment" at the end of the transaction? When "apply payment" is not visible, it signals that the bookings were charged incorrectly.

Here are Cate's appts:
[Screen Shot 2022-11-19 at 10.53.44 AM.png]

Here is the payment by Kevin:
[Screen Shot 2022-11-19 at 12.30.49 PM.png]

Thank you.

(I will take care of correcting this since I need to contact the guest, refund the payment, and recharge everything.)

Kris