Subject: Re: Monica Jansen UPDATE
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, release <[email-masked]>, Jayson Escala <[email-masked]>
Date: Mon, 7 Nov 2022 07:21:20 -0700 (MST)

Hi Kris, 

Thank you for updating us. 

As per the cancellation policy we have it says the following: 

"Make guests aware of our cancellation policy. In the event that they late cancel, or no-show, UNLESS sick , we will follow through on the policy." 

Just wanted to know if there is any changes to this and if the cancellation fees will apply even they are sick? We have been advised to escalate these type of requests. 

Please clarify so that we can update our knowledge base. 

Thanks in advance. 

Regards, 
Pritish 

From: "Release Concierge" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "release" <[email-masked]>, "Jayson Escala" <[email-masked]> 
Sent: Monday, November 7, 2022 7:34:21 PM 
Subject: Monica Jansen UPDATE 

Thank you for letting us know, Pravesh. This is considered a Late Cancellation, so the appointment should have been "Late Cancelled" and you would then alert us so we would initiate a 50% refund as per our policy. 

Please connect with a team member to get training on cancellations. 

Thank you, 
Kris 

On Mon, Nov 7, 2022 at 7:48 AM Monica Jansen < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	

	
		Release Wellness - Call Center Contact Form 

	
		Customer's Name 	Monica Jansen 
Customer's Phone Number 	(508) 439-9662 
Customers E-Mail Address 	[ mailto:[email-masked] | [email-masked] ] 
Message 	Hi team, 

The customer called us to inform us that she has fallen sick and wants to reschedule her appointment for another day this week. We have advised her that we will check and get back to her. 

Best regards, 
Pravesh Singh 
Date of Appointment 	11-07-2022 
Time of Appointment 	05:45 PM 
Agent's Name 	Pravesh