Subject: Daily Report - 22nd June - 28th June 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>, mitshiko santiago <
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 29 Jun 2022 02:56:21 -0700 (MST)

Hi All, 

PFB the report for last 7 days. 

22nd June- 28th June 																								
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 			RMA And Tech Questions 	Public Comment 	Internal Comment 
Josie Lau 	0 	4 	32 	36 	151 	63 	60 	16 	42 			227 	00:10:22 	07:04:59 	00:55:11 	00:00:03 	01:05:33 	09:16:08 	P 	4.46 	24 	415 	12 	403 
Kesia Nicole Belleza 	0 	2 	25 	27 	116 	18 	4 	4 	4 			124 	00:02:54 	05:03:15 	05:27:05 	00:00:00 	00:06:00 	10:39:14 	P 	3.57 	7 
Shivangi Bhattacharya 	0 	1 	51 	52 	178 	42 	26 	28 	12 	4 	0:07:00 	236 	00:32:44 	08:01:50 	00:47:48 	00:00:00 	00:41:54 	10:04:16 	P 	4.12 	25 
Grace Boussi 	0 	22 	33 	55 	212 	61 	57 	18 	10 	1 	0:49:00 	288 	00:16:48 	05:26:00 	01:25:58 	00:00:00 	01:49:33 	08:58:19 	P 	3.53 	17 
Denisa Magda 	0 	15 	23 	38 	78 	23 	9 	11 	7 			98 	00:10:03 	04:34:34 	00:22:48 	00:00:00 	00:12:10 	05:19:35 	P 	4.00 	8 
Ismael Zakaria 	0 	17 	15 	32 	95 	26 	26 	23 	0 			144 							A 	4.28 	18 
Adelina Paula Bartes 	0 	10 	38 	48 	130 	43 	30 	52 	17 	4 	0:16:00 	216 	00:24:28 	05:41:23 	02:00:41 	00:00:28 	00:46:36 	08:53:36 	P 	3.85 	26 
Sebastian Coldea 	0 	18 	31 	49 	78 	28 	39 	21 	16 			138 	01:01:15 	05:37:04 	01:06:58 	00:00:00 	01:15:15 	09:00:32 	P 	4.00 	4 
Sven Thiele 	0 	19 	22 	41 	102 	44 	26 	42 	17 			170 	00:28:49 	04:28:51 	01:19:29 	00:00:06 	01:08:21 	07:25:36 	P 	3.91 	22 
Ritesh Kumar 	0 	13 	34 	47 	240 	41 	2 	18 	28 	32 	0:23:00 	292 	01:29:44 	00:00:00 	07:44:55 	00:00:00 	00:14:37 	09:29:16 	P 	3.45 	22 
AJ Hurry 	0 	11 	40 	51 	171 	40 	18 	27 	1 	3 	0:06:00 	219 	00:10:22 	07:20:44 	01:26:39 	00:00:00 	01:08:25 	10:06:10 	P 	3.55 	20 
Pravesh Singh 	0 	5 	13 	18 	130 	63 	32 	38 	3 	15 	0:11:00 	215 	00:17:08 	06:44:02 	01:17:54 	00:00:00 	00:32:19 	08:51:23 	P 	4.64 	11 
Jeet Behera 	0 	10 	32 	42 	168 	44 	19 	51 	2 	13 	0:19:00 	251 							A 	4.00 	25 
Tiantian Xiang 	0 	5 	29 	34 	142 	72 	55 	21 	46 	4 	0:11:00 	222 	00:28:00 	06:01:02 	01:15:02 	00:00:11 	01:30:26 	09:14:41 	P 	4.13 	23 
Aparna Jain 	16 	34 	324 	374 	393 	212 	0 	6 	6 			399 	00:03:30 	00:00:00 	07:50:11 	00:00:00 	00:02:35 	07:56:16 	P 	4.47 	117 
Olyvia Malakar 	0 	13 	137 	150 	342 	420 	0 	10 	3 			352 	00:00:32 	00:00:00 	05:24:50 	00:00:00 	00:00:19 	05:25:41 	P 	4.45 	83 

Regards, 
Pritish Nandi