Subject: Re: Wired Products - Troubleshooting template
From: Pravesh Singh <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Jeet Behera <[email-masked]>
Date: Fri, 24 Jun 2022 16:13:25 -0700 (MST)

AJ, 

Please add/remove the following steps. And, then please share it with everyone. 

No Sound A Side/No Sound B Side, connected to a deskphone 

Remove FW check, as it will not be detected in the EC via bottom cable 

Add test on a different jack (if available) 

Add swapping the HS/bottom cable (if possible) 

No Sound B Side (Mic), connected to PC 

Add check mic isn't muted in the Recording>Levels & microphone privacy setting 

Sound Cutting A Side, connected to PC 

Add re-install the driver 

Best regards, 
Pravesh Singh 

From: "Arjun Hurry" <[email-masked]> 
To: "Jeet Behera" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Saturday, June 25, 2022 3:42:37 AM 
Subject: Re: Wired Products - Troubleshooting template 

Pravesh, please review and submit to Pritish 

From: "Jeet Behera" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Saturday, 25 June, 2022 03:40:30 
Subject: Re: Wired Products - Troubleshooting template 

Hi AJ, 

The file looks good to me. 

Regards 
Jeet 

From: "Arjun Hurry" <[email-masked]> 
To: "Jeet Behera" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Thursday, June 23, 2022 12:23:34 AM 
Subject: Re: Wired Products - Troubleshooting template 

Hi Jeet, 

Please review, if you make updates please save the file as R1. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]>, "Jeet Behera" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]>, "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, 21 June, 2022 16:25:03 
Subject: Wired Products - Troubleshooting template 

Hi AJ and Jeet, 

Could you two work on the Wired Troubleshooting template and send it to Pravesh? 

We need to cover the basic issues listed below: 

    1. No Sound A side 
    2. No Sound B Side 
    3. No Sound A and B Side 
    4. Sound Cutting on A Side 
    5. Sound Cutting on B Side 
    6. Poor Volume A side 
    7. Poor Volume B side 
    8. Static/Cracking noise on A side 
    9. Static/Cracking noise on B side 
    10. Headset not detected 

Please take a reference from this template so that you know what needs to be done and how. You and Pravesh can discuss this and create this template. 

https://docs.google.com/document/d/1EE0ZQhLibB-NNMwc1oIdMfhMV72zUZPMT7kZg7FGTeI/edit# 

You can do this in your lean time. We have less calls now a days and it even gets lesser from Wed to Friday. So please complete this task send it to me by Friday. 

Thank you in advance. 

Regards, 
Pritish Nandi