Subject: Fwd: Daily Report - May 10th till May 23rd 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Thu, 26 May 2022 23:45:54 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, May 24, 2022 4:26:45 PM 
Subject: Daily Report - May 10th till May 23rd 2022 

Hi All, 

PFB the data for the past 2 weeks. 

10th May - 23rd May 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 			RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	0 	29 	29 	278 	100 	78 	65 	72 			421 	00:26:01 	06:21:51 	01:04:19 	00:00:14 	01:12:48 	09:05:13 	P 	4.21 	14 	671 	34 	637 			
Sachin Tariyal 	0 	8 	14 	22 	6 	1 						6 							P 		
Shivangi Bhattacharya 	0 	3 	40 	43 	466 	120 	52 	105 	29 	8 	0:15:00 	631 	00:32:33 	06:20:33 	01:09:12 	00:00:52 	01:09:24 	09:12:34 	P 	4.15 	20 
Grace Boussi 	0 	31 	38 	69 	408 	104 	108 	114 	28 			630 	02:43:24 	02:25:44 	00:57:26 	00:00:00 	02:32:50 	08:39:24 	P 	4.00 	20 
Denisa Magda 	0 	14 	9 	23 	125 	39 	17 	25 	13 			167 	00:04:52 	04:12:43 	00:25:22 	00:00:00 	00:09:53 	04:52:50 	P 	4.86 	7 
Ismael Zakaria 	0 	12 	10 	22 	284 	131 	94 	112 	23 			490 	00:38:57 	02:18:35 	04:38:01 	00:00:00 	01:17:53 	08:53:26 	P 	4.35 	20 
Adelina Paula Bartes 	0 	11 	28 	39 	278 	89 	48 	143 	64 	6 	0:11:00 	475 	00:55:55 	05:27:00 	01:22:53 	00:03:13 	01:16:00 	09:05:01 	P 	3.80 	20 
Sebastian Coldea 	0 	4 	32 	36 	295 	112 	78 	76 	36 			449 	00:25:05 	06:51:53 	01:00:03 	00:00:00 	00:41:28 	08:58:29 	P 	4.16 	19 
Sven Thiele 	0 	19 	34 	53 	227 	73 	52 	83 	29 			362 	00:31:29 	05:56:44 	01:27:55 	00:00:00 	01:15:59 	09:12:07 	P 	4.13 	23 
Ritesh Kumar 	0 	19 	35 	54 	396 	74 	5 	93 	70 	72 	0:13:00 	566 	02:11:26 	00:00:00 	05:45:03 	00:00:00 	01:42:07 	09:38:36 	P 	3.46 	13 
AJ Hurry 	0 	8 	40 	48 	326 	77 	32 	24 	0 	11 	0:12:00 	393 	00:42:22 	05:47:23 	01:22:56 	00:00:00 	00:14:14 	08:06:55 	P 	3.73 	15 
Pravesh Singh 	0 	0 	18 	18 	219 	105 	44 	91 	2 	14 	0:11:00 	368 	00:09:02 	05:50:49 	02:23:46 	00:04:31 	00:27:48 	08:55:56 	P 	4.57 	14 
Jeet Behera 	0 	9 	37 	46 	426 	83 	34 	172 	2 	16 	0:21:00 	648 	00:54:58 	06:01:13 	00:54:15 	00:00:00 	01:15:04 	09:05:30 	P 	3.21 	19 
Tiantian Xiang 	0 	2 	26 	28 	211 	61 	49 	50 	37 	10 	0:20:00 	320 	00:59:31 	05:04:32 	01:01:57 	00:00:27 	01:48:48 	08:55:15 	P 	4.14 	14 
Aparna Jain 	24 	92 	236 	352 	582 	452 	0 	9 	9 			591 							P 	4.52 	87 
Olyvia Malakar 	0 	41 	104 	145 	649 	682 	0 	4 	4 			653 	00:01:16 	05:42:07 	00:53:05 	00:00:05 	00:02:09 	06:38:42 	P 	4.35 	78 

Regards, 
Pritish Nandi