Subject: Ageing Tickets
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>, Sachin Tar
Date: Tue, 10 May 2022 00:27:30 -0700 (MST)

ID 	Assignee 	Requested 	Time 	Days 	Reason 	Comments 
207818 	Josie Lau 	3/7/2022 5:53 	5/10/2022 11:15 	64 	Pending from Shanghai Office 	
209135 	Josie Lau 	3/11/2022 1:17 	5/10/2022 11:15 	60 	Pending from Shanghai Office 	
211878 	Sven Thiele 	3/23/2022 14:51 	5/10/2022 11:15 	48 	Customer is unresponsive 	They do not Have POP so they are checking with a reseller. Comments added for Next Action 
211961 	Tiantian Xiang 	3/24/2022 1:09 	5/10/2022 11:15 	47 	Pending from Shanghai Office 	
213225 	Grace Boussi 	3/30/2022 5:17 	5/10/2022 11:15 	41 	Pending From Customer 	The customer is waiting for the IT team to provide feedback on the troubleshooting. 
214054 	Shivangi Bhattacharya 	4/3/2022 4:37 	5/10/2022 11:15 	37 	RMA to ber completed today 	Comments added 
214553 	AJ Hurry 	4/5/2022 10:23 	5/10/2022 11:15 	35 	Unresponsive customer 	The ticket was closed and the customer replied again. The customer is replying late. Comments added 
214660 	AJ Hurry 	4/5/2022 17:02 	5/10/2022 11:15 	35 	Pending From Customer 	Customer to test and advise further 
214929 	Ismael Zakaria 	4/6/2022 14:06 	5/10/2022 11:15 	34 	Agent Error (Did not call) 	Comments added and ticket opened 
215494 	Sven Thiele 	4/8/2022 15:16 	5/10/2022 11:15 	32 	Agent Error 	Did not close ticket when the customer said they are Out for holidays for 2 weeks. Should have advised about temp closure of tickets 
215639 	AJ Hurry 	4/10/2022 20:25 	5/10/2022 11:15 	30 	Unresponsive customer 	
215649 	Shivangi Bhattacharya 	4/11/2022 1:20 	5/10/2022 11:15 	29 	Unresponsive customer 	
215757 	Ritesh Kumar 	4/11/2022 7:32 	5/10/2022 11:15 	29 	Agent Error (Slow troubleshooting) 	Comments Added 
215843 	AJ Hurry 	4/11/2022 12:03 	5/10/2022 11:15 	29 	Agent Error (Irrelevent Troubleshooting) 	I have added the case Summary and escalated for RMA 

Regards, 
Pritish Nandi