Subject: Daily Report - 29th and 30th March
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>,
Date: Thu, 31 Mar 2022 02:57:52 -0700 (MST)

29-30 March 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	1 	37 	38 	74 	31 	20 	13 	20 	3 	0:11:00 	110 	00:20:09 	06:48:08 	00:48:37 	00:00:00 	00:53:20 	08:50:14 	P 	4.35 	20 	186 	11 	175 	0 	0 	
Bharat Bhattacharya 	0 	8 	36 	44 	98 	25 	10 	28 	4 	14 	0:11:00 	150 	00:28:14 	06:25:25 	00:56:04 	00:03:38 	01:07:56 	09:01:17 	P 	3.63 	27 
Shivangi Bhattacharya 	0 	2 	45 	47 	100 	15 	12 	34 	4 	6 	0:17:00 	152 	00:35:19 	06:21:31 	01:11:17 	00:03:41 	01:02:55 	09:14:43 	P 	4.20 	25 
Grace Boussi 	0 	13 	24 	37 	82 	25 	17 	30 	1 	11 	0:17:00 	140 	00:19:23 	06:18:32 	01:41:11 	00:00:00 	00:38:57 	08:58:03 	P 	4.14 	22 
Denisa Magda 	0 	19 	21 	40 	36 	9 	1 	9 	1 			46 	00:06:09 	04:03:18 	00:28:00 	00:00:00 	00:14:45 	04:52:12 	P 	4.35 	20 
Ismael Zakaria 	0 	10 	25 	35 	74 	18 	16 	21 	5 	10 	0:23:00 	121 	00:51:23 	04:24:58 	01:55:18 	00:01:35 	01:40:24 	08:53:38 	P 	4.63 	30 
Adelina Paula Bartes 	0 	12 	26 	38 	58 	15 	6 	40 	11 	10 	0:22:00 	114 	00:47:13 	05:13:05 	09:10:03 	00:00:00 	01:30:35 	16:40:56 	P 	4.50 	16 
Sebastian Coldea 	0 	8 	28 	36 	45 	21 	13 	6 	4 	10 	0:24:00 	74 	00:37:43 	06:00:07 	01:34:23 	00:00:00 	00:46:14 	08:58:27 	P 	4.45 	20 
Sven Thiele 	0 	17 	23 	40 	45 	17 	12 	15 	4 	5 	0:14:00 	77 	00:30:44 	06:06:58 	01:59:53 	00:00:00 	01:04:23 	09:41:58 	P 	4.34 	32 
Ritesh Kumar 	0 	19 	34 	53 	89 	7 	4 	10 	15 	6 	0:08:00 	109 	00:09:01 	07:58:01 	01:05:55 	00:05:38 	00:25:58 	09:44:33 	P 	4.40 	20 
AJ Hurry 	0 	3 	45 	48 	78 	16 	6 	21 	3 	8 	0:21:00 	113 	00:51:30 	06:38:43 	01:44:07 	00:00:00 	00:26:26 	09:40:46 	P 	4.80 	20 
Pravesh Singh 	0 	3 	16 	19 	41 	27 	12 	21 	4 	13 	0:11:00 	87 	00:23:54 	06:13:34 	01:18:56 	00:00:00 	00:55:17 	08:51:41 	P 	4.76 	21 
Jeet Behera 	0 	16 	35 	51 	76 	12 	8 	27 	9 	3 	0:16:00 	114 	00:13:36 	05:54:50 	03:08:50 	00:05:36 	00:37:08 	10:00:00 	A 	3.86 	7 
Tiantian Xiang 	0 	2 	28 	30 	58 	12 	16 	2 	7 	2 	0:37:00 	78 	00:55:03 	05:59:44 	01:12:24 	00:00:59 	00:51:28 	08:59:38 	P 	4.54 	13 
Aparna Jain 	0 	60 	188 	248 	159 	72 	0 	8 	3 			167 	01:34:08 	00:00:00 	05:13:20 	00:00:03 	00:05:32 	06:53:03 	P 	4.53 	120 
Daniele Castiglioni 	40 	45 	268 	353 	155 	94 	0 	2 	1 			157 	00:00:05 	00:00:00 	01:56:35 	00:00:03 	00:00:17 	01:57:00 	P 	4.47 	79 

Regards, 
Pritish Nandi