Subject: Fwd: Tagging in Zendesk
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <
Date: Mon, 7 Feb 2022 23:32:36 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama, HARH" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Daisuke Murata, DIUM" <[email-masked]>, "Ross Martowski, ROMR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, February 7, 2022 8:15:34 PM 
Subject: Tagging in Zendesk 

Hi team, 

We are not allowed to use the tagging option anymore in Zendesk (adding other agents in cc), as this is a GDPR compliance issue. 

When we tag other agents, an email is being sent to them for each update also including the customers’ contact details and this is something we should avoid. If a customer asks for their contact details to be deleted, I wouldn’t know all the places where they have been stored. 

Please check your tickets and remove the tags, if there are any active ones. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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