Subject: Daily Report - 28/01/2022
From: Pritish Nandi <[email-masked]>
To: Ismail Lsm <[email-masked]>, "Pravesh Singh" <[email-masked]>, Arjun Hurry <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Rosette Modiri <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, Sebastian <[email-masked]>, Abhishek Kumar <[email-masked]>, Bharat Bhushan <[email-masked]>, Josie Lau <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Taha Amir <[email-masked]>, Bharat Bha
Date: Mon, 31 Jan 2022 00:30:09 -0700 (MST)

28/01/2022 																										
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	10 	39 	41 	13 	15 	8 	7 			64 	00:21:55 	06:32:53 	00:54:44 	00:00:12 	01:18:43 	09:08:27 	P 	4.56 	18 	49 	1 	48 	7 	1 	Training 
Bharat Bhattacharya 	0 	13 	35 	32 	17 	5 	9 	0 			46 	00:17:46 	08:07:19 	00:57:50 	00:08:57 	00:38:31 	10:10:23 	P 	3.55 	22 
Shivangi Bhattacharya 	0 	11 	39 	36 	5 	2 	4 	2 	1 	0:41:00 	43 	00:13:13 	07:20:15 	01:08:39 	00:00:00 	00:25:04 	09:07:11 	P 	4.00 	14 
Grace Boussi 	0 	36 	16 	33 	6 	4 	9 	1 	1 	0:19:00 	47 	00:20:01 	06:29:51 	01:21:42 	00:00:04 	00:50:41 	09:02:19 	P 	4.39 	18 
Denisa Magda 	0 	12 	12 	13 	1 	2 	6 	0 			21 	00:13:43 	03:31:53 	00:43:21 	00:00:00 	00:29:17 	04:58:14 	P 	3.40 	5 
Ismael Zakaria 	0 	25 	28 	31 	5 	4 	7 	0 	1 	0:31:00 	43 	00:37:25 	05:02:22 	02:31:20 	00:00:00 	00:39:34 	08:50:41 	P 	3.93 	14 
Rosette Modiri 	0 	28 	25 	51 	13 	5 	1 	2 	2 	0:13:00 		00:07:26 	06:18:46 	01:47:00 	00:00:00 	00:46:23 	08:59:35 	P 	3.90 	10 
Taha Amir 	0 	15 	36 	32 	13 	7 	12 	6 			51 	00:19:24 	04:25:41 	02:50:15 	00:00:00 	01:35:03 	09:10:23 	P 	3.80 	10 
Adelina Paula Bartes 	0 	19 	22 	23 	12 	6 	11 	7 			40 	02:14:19 	03:44:50 	02:20:42 	00:00:04 	01:04:30 	09:24:25 	P 	3.96 	25 
Sebastian Coldea 	0 	16 	17 	30 	9 	6 	7 	4 	1 	0:12:00 	44 	00:51:00 	05:01:32 	01:53:08 	00:00:00 	01:02:23 	08:48:03 	P 	4.58 	12 
Sven Thiele 	0 	24 	17 	18 	10 	8 	7 	1 	2 	0:32:00 	35 	01:02:29 	05:12:35 	02:11:31 	00:00:00 	01:13:10 	09:39:45 	P 	4.23 	22 
Ritesh Kumar 	0 	18 	33 	28 	2 	0 	13 	5 			41 	00:17:24 	00:00:00 	09:39:28 	00:00:00 	00:39:49 	10:36:41 	P 	3.63 	16 
AJ Hurry 	0 	15 	36 	70 	18 	6 	20 	0 			96 	00:25:50 	08:01:47 	01:33:10 	00:00:00 	00:31:09 	10:31:56 	P 	4.71 	14 
Bharat Bhushan 	0 	21 	32 	28 	7 	1 	6 	2 			35 	00:15:20 	06:32:01 	00:40:15 	00:00:04 	01:33:21 	09:01:01 	P 	4.00 	14 
Md. Modassir Hassan 	0 	15 	36 	61 	14 	2 	25 	1 	2 	0:10:00 	90 	00:54:45 	02:39:22 	05:03:18 	00:00:00 	01:01:18 	09:38:43 	P 	3.64 	11 
Pravesh Singh 	0 	3 	8 	7 	2 	0 	2 	1 			9 	00:02:14 	00:00:00 	06:46:27 	00:00:00 	00:05:54 	06:54:35 	P 	5.00 	4 
Aparna Jain 	0 	22 	220 	97 	61 	0 	0 	4 			97 	00:00:58 	00:00:00 	03:12:31 	00:00:00 	00:03:01 	03:16:30 	P 	4.46 	76 
Daniele Castiglioni 	17 	45 	168 	71 	55 													P 	4.38 	68 

Regards, 
Pritish Nandi