Subject: Daily Report - 19 Nov 2021
From: Pritish Nandi <[email-masked]>
To: Ismail Lsm <[email-masked]>, "Pravesh Singh" <[email-masked]>, Arjun Hurry <[email-masked]>, Marika Fujita <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Rosette Modiri <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, Sebastian <[email-masked]>, Bharat Bhushan <[email-masked]>, Josie Lau <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Tudor Alexandru <
Date: Sun, 21 Nov 2021 23:47:23 -0700 (MST)

Hi All, 

PFB the Daily report. 

19/11/2021 																										
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	5 	31 	30 	8 	5 	7 	8 			42 	00:47:32 	06:34:03 	00:30:59 	00:18:11 	00:53:41 	09:04:26 	P 	4.42 	12 	104 	5 	99 	5 	2 	
Marika Fujita 	15 	16 	17 	15 	5 	6 	0 	1 	1 	0:07:00 	22 	00:01:17 	07:48:04 	00:28:19 	00:08:11 	00:34:04 	08:59:55 	P 	4.61 	18 
Bharat Bhattacharya 	0 	8 	30 	27 	1 	0 	3 	2 			30 	00:07:17 	00:00:00 	08:18:20 	00:28:50 	00:05:23 	08:59:50 	P 	5.00 	2 
Shivangi Bhattacharya 	0 	10 	43 	41 	11 	9 	9 	0 	2 	0:33:00 	61 	00:14:32 	06:29:29 	00:47:17 	00:06:41 	01:21:47 	08:59:46 	P 	3.25 	12 
Grace Boussi 	1 	25 	25 	34 	8 	3 	13 	0 	3 	0:32:00 	53 	00:13:09 	05:26:21 	02:12:25 	00:14:16 	00:53:13 	08:59:24 	P 	4.44 	9 
Denisa Magda 	0 	43 	6 	22 	4 	0 	5 	4 			27 	00:05:01 	04:29:14 	00:12:32 	00:17:33 	00:06:09 	05:10:29 	P 	3.75 	4 
Ismael Zakaria 	0 	22 	21 	46 	10 	5 	7 	2 	1 	0:10:00 	59 	00:20:36 	05:17:29 	02:09:01 	00:16:53 	00:55:31 	08:59:30 	P 	4.43 	14 
Rosette Modiri 	0 	6 	5 								0 							A 	4.36 	11 
Taha Amir 	0 	21 	2 								0 							A 		
Sebastian Coldea 	0 	18 	29 	42 	11 	7 	2 	1 	1 	0:50:00 	52 	00:37:18 	06:06:23 	01:02:25 	00:03:44 	01:09:48 	08:59:38 	P 	3.85 	13 
Tudor Alexandru 	0 	13 	17 	30 	16 	4 	2 	0 			36 	00:33:12 	06:14:18 	01:16:54 	00:09:17 	00:46:01 	08:59:42 	P 	4.22 	9 
Ritesh Kumar 	0 	25 	24 	13 	4 	3 	6 	1 			22 	01:12:29 	02:29:22 	04:30:48 	00:00:00 	00:46:59 	08:59:38 	P 	3.33 	9 
AJ Hurry 	0 	14 	34 	48 	3 	7 	17 	0 	1 	0:06:00 	73 	00:45:19 	04:50:06 	00:49:44 	00:01:48 	02:01:41 	08:28:38 	P 	4.30 	10 
Bharat Bhushan 	0 	19 	19 	31 	8 	1 	11 	1 			43 	00:17:12 	06:36:10 	01:08:44 	00:11:10 	00:51:20 	09:04:36 	P 	4.18 	11 
Md. Modassir Hassan 	0 	17 	29 	38 	4 	3 	10 	0 	4 	0:25:00 	55 	00:39:55 	03:18:12 	03:34:56 	00:42:35 	01:13:59 	09:29:37 	P 	3.29 	7 
Pravesh Singh 	0 	10 	29 	37 	14 	3 	6 	0 	3 	0:17:00 	49 	00:08:47 	04:14:04 	03:51:53 	00:11:03 	00:33:39 	08:59:26 	P 	4.20 	10 
Aparna Jain 	0 	13 	194 	57 	52 						57 							P 	4.67 	51 
Daniele Castiglioni 	22 	25 	143 	56 	44 	0 	1 	0 			57 							P 	4.51 	78 

Regards, 
Pritish Nandi