Subject: Re: 177888 - Chat Ticket closed as Short Call
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 26 Oct 2021 09:40:34 -0700 (MST)

Hi Pritish, 

Please review 181386, is this what you're looking for? 

Best Regrds, 
AJ 

From: "arjun hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, 26 October, 2021 20:58:01 
Subject: Re: 177888 - Chat Ticket closed as Short Call 

Hi Pritish, 

The issue was resolved over the chat, we were told to close these, same as calls, back in training?? Please clarify what the client wants for chats and SC. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, 26 October, 2021 17:21:41 
Subject: Re: 177888 - Chat Ticket closed as Short Call 

Hi AJ, 

I have further checked the further tickets and found that you are not filling the left-hand side details on most of the tickets which are resolved via chat or calls? 

You close them either SPAM or SC, Why? 

You have closed 285 (The year 2021) tickets as SC/SPAM which were valid tickets and because of this, we lost all these surveys. 

We have an escalation from the client on the same. What is going on? 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Arjun Hurry" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, October 26, 2021 4:40:27 PM 
Subject: 177888 - Chat Ticket closed as Short Call 

Hi AJ, 

This was a valid chat and you troubleshot the issue over the chat. Why did you close this chat as Short Call? 

Regards, 
Pritish Nandi