Subject: Re: DSAt Audit Feedback - Aug 2021
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Abhishek Kumar <[email-masked]>
Date: Mon, 30 Aug 2021 17:34:09 -0700 (MST)

Hi Pritish, 

I will escalate this type of issue going forward. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Abhishek Kumar" <[email-masked]> 
Sent: Monday, 30 August, 2021 11:30:19 
Subject: DSAt Audit Feedback - Aug 2021 

Hi AJ, 

PFB the DSAT audit feedback for Aug 2021. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
163178 	AJ Hurry 	1 	Process 	Gaming 	EPOS Gaming 	Agent 	Misunderstanding 	The L1 did not educate or provide/attempt an alternative; No Calls, should have escalated to L2 

Regards, 
Pritish Nandi