Subject: DSAt Audit Feedback - Aug 2021
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 29 Aug 2021 23:00:19 -0700 (MST)

Hi AJ, 

PFB the DSAT audit feedback for Aug 2021. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
163178 	AJ Hurry 	1 	Process 	Gaming 	EPOS Gaming 	Agent 	Misunderstanding 	The L1 did not educate or provide/attempt an alternative; No Calls, should have escalated to L2 

Regards, 
Pritish Nandi