Subject: Re: EPOS - Call Report - 20th Aug
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ismail Lsm <[email-masked]>, GRACE <[email-masked]>, Rosette Modiri <[email-masked]>, Sebastian <[email-masked]>, Deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 23 Aug 2021 08:24:35 -0700 (MST)

Hi Pritish, 

Pravesh and I were testing a SDW setup for a ticket. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]>, "arjun hurry" <[email-masked]>, "GRACE" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Sebastian" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, 23 August, 2021 20:30:15 
Subject: Fwd: EPOS - Call Report - 20th Aug 

Hi Ismael, 

Could you please give me a good reason for the ACW time? Why do you have almost 2 hours of ACW? 

@AJ, Rosette, Grace, Sebastian - Please let me know why your away time is more than 1 hour? 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Abhishek Kumar" <[email-masked]> 
Sent: Monday, August 23, 2021 8:05:25 PM 
Subject: EPOS - Call Report - 20th Aug 

Hi Sir, 

Here is the call report for Friday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	7 	16 	2 	23 	0:03:03 	6:52:34 	0:23:53 	0:22:41 	1:17:26 	8:59:37 		0:46:34 
APAC 	Jessica Chen 	1 	5 	8 	6 	0:01:24 	2:13:41 	0:00:10 	0:00:00 	0:08:02 	2:23:17 		0:00:10 
APAC 	Marika Fujita 	15 	3 	7 	18 	0:01:09 	6:54:13 	1:32:03 	0:00:12 	0:31:58 	8:59:35 	0:19:00 	1:13:15 
													
EMEA 	Antonio Iunco 										OFF 		OFF 
EMEA 	Dipanshu Sharma 	27 	9 	6 	36 	0:33:52 	6:45:57 	1:09:25 	0:00:00 	0:30:12 	8:59:26 		1:09:25 
EMEA 	Grace Boussi 	7 	15 	1 	22 	0:05:06 	6:29:35 	1:07:42 	0:26:27 	0:50:31 	8:59:21 		1:34:09 
EMEA 	Dheeraj Tripathi 	3 	2 	4 	5 	0:02:06 	7:39:12 	0:55:27 	0:17:03 	0:05:54 	8:59:42 		1:12:30 
EMEA 	Ismael Zakaria 	14 	10 	2 	24 	1:54:48 	4:22:51 	1:21:15 	0:28:28 	0:52:08 	8:59:30 	0:05:00 	1:44:43 
EMEA 	Rosette Modiri 	2 	19 	5 	21 	0:03:26 	6:25:56 	1:11:08 	0:13:52 	1:05:06 	8:59:28 		1:25:00 
EMEA 	Levente Szabo 	5 	3 	2 	8 	0:02:58 	7:25:39 	0:59:22 	0:07:25 	0:24:15 	8:59:39 		1:06:47 
EMEA 	Sebastian Constantin Coldea 	7 	6 	3 	13 	0:15:10 	6:54:28 	1:08:04 	0:13:04 	0:28:47 	8:59:33 		1:21:08 
EMEA 	Sebastian Dumitru Macriniuc 	2 	4 	3 	6 	0:03:35 	7:46:33 	0:37:13 	0:08:21 	0:24:00 	8:59:42 		0:45:34 
													
US 	Arjun Hurry 	2 	2 	0 	4 	0:17:02 	4:59:54 	2:15:53 	0:00:00 	1:05:59 	8:38:48 	0:11:00 	2:04:53 
US 	Bharat Bhushan 	4 	7 	1 	11 	0:16:26 	7:14:40 	0:41:22 	0:00:00 	0:48:45 	9:01:13 		0:41:22 
US 	Md Modassir Hassan 	4 	1 	0 	5 	0:23:19 	6:34:57 	1:07:38 	0:00:02 	0:52:15 	8:58:11 	0:12:00 	0:55:40 
US 	Pravesh Singh 	3 	5 	1 	8 	0:41:18 	4:57:36 	1:36:09 	0:02:14 	1:39:29 	8:56:46 	0:53:00 	0:45:23 
	Grand Total 	103 	107 	45 	210 	4:44:42 	93:37:46 	16:06:44 	2:19:49 	11:04:47 	127:53:48 	1:40:00 	16:46:33 

Regards, 
Ashish Dabral