Subject: Not Asking for Shipping Address:
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 13 Aug 2021 01:32:44 -0700 (MST)

Hi AJ, 

Why you are not asking for shipping addresses from customers? We have had a lot of tickets identified. 

154206 - Customer complained of not receiving it. You never confirmed the address. Now we would have to send a new replacement which is an additional cost to EPOS. (This happened 2nd time) 

Never confirmed address. 

163466 
166801 
154206 
167218 

You have been trained on writing case summaries however nothing is being followed. Why? 

Regards, 
Pritish Nandi