Subject: Re: Low Productivity
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 12 Aug 2021 04:39:31 -0700 (MST)

Hi AJ, 

The numbers are only for how many public replies you are doing. If you update a ticket with an internal note it is not counted. 

Generally, for productivity, we check IB + OB + Public Reply and chats. However, working on tickets would mean calling and sending emails to customers. 

If the public replies are less that means we have not replied to customers. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 11, 2021 1:04:33 AM 
Subject: Re: Low Productivity 

Hi Pritish, 

My apologies, forgot to send the ticket numbers (attached). 

Could you confirm how the numbers are calculated in the data you shared, please? 

Best Regards, 
AJ 

From: "arjun hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "bharat bhushan" <[email-masked]>, "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 10 August, 2021 21:20:10 
Subject: Re: Low Productivity 

Hi Pritish, 

Can we double-check these numbers, please? 

I had 8 solved, 4 escalated, 30 updated, 23 follow ups (public replies) yesterday. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]>, "bharat bhushan" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 10 August, 2021 17:17:35 
Subject: Low Productivity 

Hi AJ and Bharat, 

Why your productivity is low for yesterday? 

Regards, 
Pritish Nandi