Subject: Re: Ticket 162448
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Date: Tue, 20 Jul 2021 00:29:05 -0700 (MST)

Hi AJ, 

Please proceed as Normal. They will not do troubleshooting so you would need to make case summary and escalate for RMA. However, ask for the SN numbers for the headsets which needs to be replaced, 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, July 20, 2021 3:39:31 AM 
Subject: Ticket 162448 

Hi Pritish, 

Can you review 162448 and advise, please? Do we have a process for this, or just T/S and RMA as usual? 

Best Regards, 
AJ