Subject: Re: Missed calls - 28th May
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Arjun LSM AJ <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 31 May 2021 09:52:38 +0000

Hello AJ,

This is indeed very serious. A person with your level of seniority, I certainly expect you to have better judgement than this.

@ Pritish: please take me, Saurabh and AJ on conference in the evening.

Thanks

Regards,
Deeksha

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Monday, 31 May 2021 at 3:10 PM
To: Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, Marika Fujita JP PH <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missed calls - 28th May

Hi AJ,

This is serious as you rejected those calls intentionally. It does not matter if you have a scheduled callback you have to answer inbound calls. You could also write to the customer that you got stuck on another call and will call back later.
Else you could take details of inboiund caller and advise that you will callback later after checking.
Or else you could ask your colleagues to do callback.

But at any given point you are unable to reject any calls.

@Marika - if you have system issues that needs to be fixed by your IT. We cannot have these calls anytime in your callbar. This is again considered as ZTP.

Regards,
Pritish

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 2:59:34 PM
Subject: Missed calls - 28th May

Hello Pritish,

Heere is the missed call report for 28th May.

@Arjun - There are two rejected calls under your name. Could you please explain?

@Marika - There are 4 Device unavailable calls under your name. Could you please explain?

Count of User Name      Column Labels
Row Labels      Answered        Canceled        Device Unavailable      Rejected        Grand Total
Antonio Iunco   7                               7
Anupam Tiwari   3                               3
Arjun Hurry     7                       2       9
Denisa Magda    2       1                       3
Dipanshu Sharma         2                               2
Grace Boussi    3                               3
Ismael Zakaria  7                               7
Levente Szab    11                              11
Marika Fujita   3               4               7
Md Modassir Hassan      4       1                       5
Pradeep Verma   1                               1
Pravesh Singh   5                               5
Rosette Modiri  2       1                       3
Grand Total     57      3       4       2       66

Regards,
Ashish Dabral