Subject: Re: Missed calls - 28th May
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, Marika Fujita <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 31 May 2021 02:40:10 -0700 (MST)

Hi AJ, 

This is serious as you rejected those calls intentionally. It does not matter if you have a scheduled callback you have to answer inbound calls. You could also write to the customer that you got stuck on another call and will call back later. 
Else you could take details of inboiund caller and advise that you will callback later after checking. 
Or else you could ask your colleagues to do callback. 

But at any given point you are unable to reject any calls. 

@Marika - if you have system issues that needs to be fixed by your IT. We cannot have these calls anytime in your callbar. This is again considered as ZTP. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, May 31, 2021 2:59:34 PM 
Subject: Missed calls - 28th May 

Hello Pritish, 

Heere is the missed call report for 28th May. 

@Arjun - There are two rejected calls under your name. Could you please explain? 

@Marika - There are 4 Device unavailable calls under your name. Could you please explain? 

Count of User Name 	Column Labels 				
Row Labels 	Answered 	Canceled 	Device Unavailable 	Rejected 	Grand Total 
Antonio Iunco 	7 				7 
Anupam Tiwari 	3 				3 
Arjun Hurry 	7 			2 	9 
Denisa Magda 	2 	1 			3 
Dipanshu Sharma 	2 				2 
Grace Boussi 	3 				3 
Ismael Zakaria 	7 				7 
Levente Szab 	11 				11 
Marika Fujita 	3 		4 		7 
Md Modassir Hassan 	4 	1 			5 
Pradeep Verma 	1 				1 
Pravesh Singh 	5 				5 
Rosette Modiri 	2 	1 			3 
Grand Total 	57 	3 	4 	2 	66 

Regards, 
Ashish Dabral