Subject: Fwd: EPOS - Call Report - 24st May
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <
Date: Tue, 25 May 2021 04:52:37 -0700 (MST)

FYI 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, May 25, 2021 4:57:43 PM 
Subject: EPOS - Call Report - 24st May 

Hello Sir, 

Please find the attached EPOS call report. 

Shift 	Agents 	inbound 	outbound 	Grand Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	2 	3 	5 	0:02:03 	7:13:11 	0:11:49 	0:58:06 	0:34:34 	8:59:43 		0:11:49 
APAC 	Jessica Chen 	0 	0 	0 	0:00:33 	2:01:41 	0:00:51 		0:01:47 	2:04:52 		0:00:51 
APAC 	Marika Fujita 	4 	4 	8 	0:01:42 	7:44:17 	0:46:44 	0:05:02 	0:21:54 	8:59:39 		0:46:44 
												0:00:00 
EMEA 	Antonio Iunco 	1 	2 	3 	0:08:48 	7:38:11 	0:59:28 	0:05:31 	0:07:52 	8:59:50 		0:59:28 
EMEA 	Denisa Magda 	1 	3 	4 	0:03:40 	6:36:23 	0:06:29 	2:00:24 	0:12:46 	8:59:42 		0:06:29 
EMEA 	Dheeraj Tripathi 	2 	7 	9 	0:08:06 	7:02:39 	0:33:06 	0:09:46 	1:05:45 	8:59:22 		0:33:06 
EMEA 	Dipanshu Sharma 	4 	11 	15 	1:42:48 	3:50:57 	1:47:59 		1:37:36 	8:59:20 	0:11:00 	1:36:59 
EMEA 	Ismael Zakaria 	6 	3 	9 	0:31:06 	4:46:24 	1:54:15 	0:14:31 	1:33:14 	8:59:30 	0:12:00 	1:42:15 
EMEA 	Levente Szab 	0 	1 	1 	0:01:18 	7:48:15 	0:59:31 	0:07:32 	0:03:12 	8:59:48 		0:59:31 
EMEA 	Rosette Modiri 	3 	14 	17 	0:04:14 	7:01:09 	1:02:32 		0:51:29 	8:59:24 		1:02:32 
EMEA 	Sebastian Constantin Coldea 	1 	5 	6 	0:05:10 	7:44:10 	0:56:24 	0:03:14 	0:10:31 	8:59:29 	0:14:00 	0:42:24 
												0:00:00 
US 	Arjun Hurry 	6 	5 	11 	0:10:01 	6:08:46 	1:41:08 	0:00:28 	0:59:16 	8:59:39 	0:09:00 	1:32:08 
US 	Md Modassir Hassan 	2 	10 	12 	0:23:49 	4:02:20 	3:07:06 	0:27:04 	1:32:48 	9:33:07 	1:19:00 	1:48:06 
US 	Pradeep Verma 	1 	10 	11 	0:09:32 	6:42:02 	1:33:26 	1:05:17 	0:29:13 	9:59:30 		1:33:26 
US 	Pravesh Singh 	7 	7 	14 	0:23:16 	4:57:12 	2:12:27 	1:06:42 	1:19:44 	9:59:21 	1:01:00 	1:11:27 
	Grand Total 	40 	85 	125 	3:56:06 	91:17:37 	17:53:15 	6:23:37 	11:01:41 	130:32:16 	3:06:00 	14:47:15 

Regards, 
Ashish Dabral