Subject: Talkdesk report
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 11 May 2021 07:19:44 -0700 (MST)

Hi AJ, 

Please make sure you are keeping yourself available throughout the shift and not in Away or ACW mode. In the below report we see that you have 2.28 hrs of ACW. 

ACW can be for few mins when you document the call. 

If you need more clarification please call me. 

Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:01 	5/11/21 0:01 	11 		0:00:11 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:01 	5/11/21 0:02 	17 		0:00:17 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:02 	5/11/21 0:03 	26 		0:00:26 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:04 	5/11/21 0:20 	972 		0:16:12 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:45 	5/11/21 0:45 	31 		0:00:31 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 0:45 	5/11/21 1:52 	4027 		1:07:07 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 1:54 	5/11/21 2:06 	744 		0:12:24 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 2:40 	5/11/21 2:41 	27 		0:00:27 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 2:41 	5/11/21 3:02 	1285 		0:21:25 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 5:05 	5/11/21 5:06 	23 		0:00:23 
Arjun Hurry 	[email-masked] 	TRUE 	After Call Work 	5/11/21 5:06 	5/11/21 6:00 	3215 		0:53:35 

Regards, 
Pritish Nandi