Subject: Re: Callbar using incorrect default outbound numbers
From: Arjun Hurry <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Wed, 7 Apr 2021 13:59:57 -0700 (MST)

Hi All, 

Just sharing another example (140581). Screenshot attached. 

Best Regards, 
AJ 

From: "arjun hurry" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Wednesday, 7 April, 2021 00:48:27 
Subject: Re: Callbar using incorrect default outbound numbers 

Hi Sara, 

The ticket for the US call is 140131. 

Best Regards, 
AJ 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "arjun hurry" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Wednesday, 7 April, 2021 00:44:42 
Subject: RE: Callbar using incorrect default outbound numbers 

Hi Aj, 

Could you share the ticket nr. for investigation? 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Arjun Hurry <[email-masked]> 
Sent: Tuesday, April 6, 2021 7:33 PM 
To: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Pritish Nandi <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Re: Callbar using incorrect default outbound numbers 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi All, 

Unfortunately the issue persists. I'm getting a UK temp outbound number as default for US calls. Screenshot attached. 

Best Regards, 

AJ 

From: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
To: "arjun hurry" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 6 April, 2021 14:48:20 
Subject: RE: Callbar using incorrect default outbound numbers 

Hi All, 

This is issue has been fixed now. For some reason AJ’s settings was overridden and he had customized outbound call options, now I have set it to default and also checked all 33 agents account to confirm that all are in default outbound call. 

	

Best regards, 

Josephine Veena Dorairaj 
Technical Support Specialist 
+45 4470 0119​ 

+45 21684511 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: Josephine Veena Dorairaj (JVDO) 
Sent: 6. april 2021 09:34 
To: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Callbar using incorrect default outbound numbers 

Hi Sara, 

I reported this to Talkdesk support and also to Paula. 

	

Best regards, 

Josephine Veena Dorairaj 
Technical Support Specialist 
+45 4470 0119​ 

+45 21684511 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fjp%2Fgaming%2Fproducts%2Fgsp-602-1000414&data=04%7C01%7Csrak%40eposaudio.com%7C51609085e6f24cee446908d8f9221034%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637533272011378517%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F%2BoiiA8sh%2FlhWHzuy80q4tvpte17Zb1g8G2YMa%2Bu%2FEY%3D&reserved=0 | 
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From: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 6. april 2021 08:25 
To: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Callbar using incorrect default outbound numbers 

Hi Josephine, 

Hope you are fine. 

Could you report this issue to Paula? 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 8:14 AM 
To: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Callbar using incorrect default outbound numbers 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Sara, 

Attached is the screenshot. 

Regards, 

Pritish 

From: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Arjun Hurry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 11:40:46 AM 
Subject: RE: Callbar using incorrect default outbound numbers 

Hi Pritish, 

Could you attach the screenshot? 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 7:59 AM 
To: Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >; Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Callbar using incorrect default outbound numbers 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi AJ, 

Thank you for raising this. 

@Ashish - Could you please check? 

Regards, 

Pritish 

From: "Arjun Hurry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 2:49:21 AM 
Subject: Callbar using incorrect default outbound numbers 

Hi Heta, Pritish, 

Please be advised that Callbar is using incorrect default outbound numbers, like Singapore or France for US numbers. Screenshot attached. 

Best Regards, 

AJ