Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Abhishek Dalal <[email-masked]>
Cc: Harsh Sharma <[email-masked]>, nushat hashmi <[email-masked]>, HFL Team <[email-masked]>, Deeksha Dadu <[email-masked]>, Pritish Nandi <[email-masked]>, Vimal Tewari <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Mon, 15 Mar 2021 20:36:57 +0530

@Harsh Sharma <[email-masked]> Why didn't you follow up on the
declined orders? Please explain.

Thanks
Arif
Cheers to life :-)

On Sun, Mar 14, 2021 at 10:41 PM Abhishek Dalal <[email-masked]>
wrote:

> Dear Sir,
>
> I was not doing night shifts since last few days. It's Harsh Sharma who is
> in shift and all the orders are from USA. Which is in his shift time zone.
>
> Regards
>
> Abhishek Dalal
>
> ------------------------------
> *From: *"Phaedrus Arif" <[email-masked]>
> *To: *"Abhishek Dalal" <[email-masked]>, "Harsh Sharma" <
> [email-masked]>, "nushat hashmi" <[email-masked]>,
> "HFL Team" <[email-masked]>
> *Cc: *"Deeksha Dadu" <[email-masked]>, "Pritish Nandi" <
> [email-masked]>, "Vimal Tewari" <[email-masked]>, "Arjun
> Hurry" <[email-masked]>
> *Sent: *Friday, March 12, 2021 9:50:54 PM
> *Subject: *Re: Audit feedback
>
> @Nushat Hashmi <[email-masked]> Marlena Johnson ZD 100048:
> You responded to the cx without checking her active AS in Shopify, any
> excuse for this inadvertence???  @Harsh Sharma <[email-masked]>
> thanks for taking care of this and also please make sure to update the
> notes after cancelling the AS since it's not showing up on the order
> notes...
> @Nushat Hashmi <[email-masked]> EH-202103120219-366957 You
> placed the order for this customer for 7 bottles with a 25% discount...this
> is absolutely unacceptable...
> 7 bottles are already priced cheap and you gave him an ADDITIONAL 25%
> DISCOUNT... IN the future, please make sure not to exceed anything more
> than 10%
> DO NOT OFFER MORE THAN 10% ON BULK ORDERS
>
> @Abhishek Dalal <[email-masked]> Declined orders: Don't you
> consider in following up on declined orders or do you need to reminded
> separately as I see no attempt has been made
> to contact the customers since March 10th... You have a good EXCUSE for
> it???  @HFL Team <[email-masked]> Why is no one following up on the
> declined orders???
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Thu, Mar 4, 2021 at 9:59 PM Phaedrus Arif <[email-masked]> wrote:
>
>> @Nushat Hashmi <[email-masked]> ZD 99912 Did you read the
>> email clearly? His new shipping address was already updated but you changed
>> it to his old address... Please be careful
>> with auto-ship orders.
>>
>> @Nushat Hashmi <[email-masked]>  ZD 99913 You also needed to
>> clear the next attempt date after reinstating the subscription since it
>> showed the next attempt date from last year
>>
>> @Vimal Tewari <[email-masked]> ZD 99828 Please check my reply
>> since it was easy to explain the shipping cost without escalating it to Deb.
>>
>> @Vimal Tewari <[email-masked]>  ZD 99924 Instead of asking
>> Deb to check and assist in this situation where the cx didn't receive the
>> supplements correctly, we could simply ask Deb
>> to ship the right products asap since the onus is on us and Deb works for
>> only an hour a day so it will save her some time as well.
>>
>> P.S. - It would be kind of all you privileged people to slightly bother
>> yourself to reply to my questions in the feedback emails... @Abhishek
>> Dalal <[email-masked]> @Nushat Hashmi
>> <[email-masked]> @Harsh Sharma <[email-masked]>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, Mar 3, 2021 at 9:55 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Harsh Sharma <[email-masked]> ZD 99879 What happened here?
>>> the cx asked to cancel AS but you never addressed that concern??? Please
>>> explain!!!
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, Mar 2, 2021 at 9:55 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Abhishek Dalal <[email-masked]> ZD 99799 Where is the
>>>> refund for the removed item? How did you process it?
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Mon, Mar 1, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Abhishek Dalal <[email-masked]> @Nushat Hashmi
>>>>> <[email-masked]> Why didn't you guys respond to this
>>>>> Gmail query from [email-masked] during your shift Saturday
>>>>> morning??? Please explain.
>>>>> @Nushat Hashmi <[email-masked]> EH-202102270140-299741
>>>>> You refunded this order without cancelling the shipment and it appears the
>>>>> order has been shipped out already. What's going on?
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Mon, Feb 22, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Abhishek Dalal <[email-masked]> ZD 99545 Why didn't
>>>>>> you ask the reason and offer STS price?
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> ZD 99557 You needed to
>>>>>> update the shipping address not cancel it, the cx clearly explained to stop
>>>>>> the shipments to the old address or else there's no point in sharing the
>>>>>> new shipping address if the cx didn't want to continue.
>>>>>> Please read the emails more carefully.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Fri, Feb 19, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Abhishek Dalal <[email-masked]> ZD 99519 So you
>>>>>>> updated this order from 2 LO to 1 LO... did you inform Jessica and how did
>>>>>>> you refund for the 1 LO removed/rectified from the order?
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> Chat with William
>>>>>>> Wilson: Please make sure to give correct info before giving a
>>>>>>> definite answer, most of the herbs used in CL is organic, not all.
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> ZD 99526 You needed to
>>>>>>> share the account creation link as well.
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> ZD 99363 Please check
>>>>>>> Harsh's response as that's more accurate since the customer wishes to
>>>>>>> resell our products.
>>>>>>>
>>>>>>> @Abhishek Dalal <[email-masked]> ZD 99358 This
>>>>>>> customer has 2 AS and you should have also checked with his last name to
>>>>>>> pull up the other orders...
>>>>>>> Please please be extra careful with AS orders and make sure to check
>>>>>>> multiple times that there are no active AS under the same customer's name,
>>>>>>> email, ZIP code.
>>>>>>> Your mistake could cause us a big problem as I have already
>>>>>>> mentioned in the past many a time to be extra careful with AS subscriptions.
>>>>>>>
>>>>>>> @Abhishek Dalal <[email-masked]>  ZD 99331/99307 What
>>>>>>> was this ticket about? Where did you see the cx was charged with ProVanax
>>>>>>> Inc.??
>>>>>>>
>>>>>>> @Abhishek Dalal <[email-masked]> ZD 99317 Who informed
>>>>>>> you international orders are delivered within 5-7 business days?? This is
>>>>>>> totally inadvertent of you, not acceptable mate.
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 99334 Why didn't
>>>>>>> you inform the cx of the recent order shipped, I have already mentioned it
>>>>>>> several times to inform the cx of any recent order that's undelivered when
>>>>>>> the cx wants to cancel AS orders. This is not good mate.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Feb 16, 2021 at 8:43 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98993 Why was
>>>>>>>> this ticket in "Pending" status when you escalated this to Deb??
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Feb 12, 2021 at 8:52 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Nushat Hashmi <[email-masked]> Ticket #98102: You
>>>>>>>>> confirmed the AS was cancelled last month but it wasn't and Harsh cancelled
>>>>>>>>> it today since the cx received another AS order...
>>>>>>>>> PLEASE GIVE THE BEST EXCUSE TO @Deeksha Dadu
>>>>>>>>> <[email-masked]> AND EXPLAIN WHY DIDN'T YOU CANCEL THE AS
>>>>>>>>> BACK THEN???
>>>>>>>>> I see you are taking the feedbacks pretty lightly and it's making
>>>>>>>>> our jobs pretty heavy....
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Feb 11, 2021 at 10:28 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with Joe ZD 99255
>>>>>>>>>> : What was the need to escalate to Deb when you could have simply shared
>>>>>>>>>> the response from Dr. Robbins as we have been doing it since  a long time.
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD 99214 Let me
>>>>>>>>>> clear this up again very clearly: We never quote the price of HFL
>>>>>>>>>> supplements in any other currency whatsoever, even with the recent exchange
>>>>>>>>>> rate....
>>>>>>>>>> So, please NEVER EVER quote the price in any other currency...
>>>>>>>>>> Hope it's clear...
>>>>>>>>>>
>>>>>>>>>> @team: I see a voicemail left for Dr. Sam in Gmail where no one
>>>>>>>>>> has followed up...any reason for this???
>>>>>>>>>>
>>>>>>>>>> @Vimal Tewari <[email-masked]>  ZD 99244 Why is there
>>>>>>>>>> a need to escalate this when we could simply ask the concern as he enquired
>>>>>>>>>> about the promotional email from us?
>>>>>>>>>>
>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 99262 Weren't you
>>>>>>>>>> supposed to suggest a partial refund for the extra items added instead of
>>>>>>>>>> cancelling the whole order?
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Feb 10, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Abhishek Dalal <[email-masked]> @Harsh Sharma
>>>>>>>>>>> <[email-masked]> Ticket #99036 I was able to easily
>>>>>>>>>>> pull this cx order in shopify with her name... both of you certainly did
>>>>>>>>>>> not bother checking the details properly...not acceptable
>>>>>>>>>>>
>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 99118 This cx
>>>>>>>>>>> simply wanted to get the 2 bottles processed separately at the STS price
>>>>>>>>>>> and still continue with AS, no need to suggest to place a one-time order.
>>>>>>>>>>>
>>>>>>>>>>> @Vimal Tewari <[email-masked]>  ZD Ticket #99150
>>>>>>>>>>> This cx placed an order with us and has some questions as she mentioned,
>>>>>>>>>>> please call her and check what help does she need from us...
>>>>>>>>>>>
>>>>>>>>>>> @everyone: Whenever a cx reports a website error with placing an
>>>>>>>>>>> order online, please get all the possible details like the device they're
>>>>>>>>>>> using, browser, error type, etc... we need to find out the specific glitch
>>>>>>>>>>> so we need to know as much as possible.
>>>>>>>>>>>
>>>>>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 99167 When you
>>>>>>>>>>> cancel an auto-ship please ensure to disable the auto-ship and cleat the
>>>>>>>>>>> next attempt date as well.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Feb 8, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Please respond to
>>>>>>>>>>>> Dr Sam's question on leaving a message in response to a customer's
>>>>>>>>>>>> voicemail. It's been 2 days and I don't see a reply from you...
>>>>>>>>>>>> @Vimal Tewari <[email-masked]> When the customer
>>>>>>>>>>>> complains about the website not working, do you ask what device do they
>>>>>>>>>>>> use? How many customers on an average have you been getting who faced
>>>>>>>>>>>> this issue? Please let me know as I need to get to the bottom
>>>>>>>>>>>> of this after reading the entire trail of the email with Dr Sam.
>>>>>>>>>>>>
>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with John Gates EH-202101280645-155258:
>>>>>>>>>>>> Why didn't you cancel the future orders when the cx has decided to return
>>>>>>>>>>>> this order and you shared the
>>>>>>>>>>>> return instructions?? This is so petty and simple to
>>>>>>>>>>>> understand, please don't repeat such a mistake.
>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with Kris: When
>>>>>>>>>>>> the product is close to expiration date then it is still okay to use them
>>>>>>>>>>>> since the shelf life is 3 years and the expiration date is for only 1 year.
>>>>>>>>>>>> Hope it makes sense, please email the customer informing the
>>>>>>>>>>>> same. Once the bottle is opened it needs to be consumed within 12 months.
>>>>>>>>>>>>
>>>>>>>>>>>> @HFL Team <[email-masked]> Please follow up on this order *EH-202012222031-299830
>>>>>>>>>>>> from the fraud review section and check if the customer placed this order
>>>>>>>>>>>> and let me know.*
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Feb 3, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>> Brenda McKinney: No update in UC about the return instructions???? Please
>>>>>>>>>>>>> update it UC notes, this is a repeated mistake... Not acceptable
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Feb 2, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Thomas
>>>>>>>>>>>>>> Rottler: You had to inform the cx about the recent shipment as he could
>>>>>>>>>>>>>> come back to us complaining about his recent auto-ship order cancellation.
>>>>>>>>>>>>>> Please email this cx informing about the shipment of his
>>>>>>>>>>>>>> recent order.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Burhan:
>>>>>>>>>>>>>> ZD 98918 Please check my response for your future reference
>>>>>>>>>>>>>> so you could deal with them on your own.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 98851 The cx
>>>>>>>>>>>>>> confirmed the STS price, so what's the confusion about verifying it again?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Feb 1, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with Joe
>>>>>>>>>>>>>>> Pierobon: You did not respond to this customer for over 2 minutes and he
>>>>>>>>>>>>>>> left the chat. Any reason for no response to the customer??
>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]>  Chat with
>>>>>>>>>>>>>>> Prosper Apkor: We are not allowing AmazonPay option for now, please be
>>>>>>>>>>>>>>> informed and let the cx know accordingly.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @team: Missed chat with Yelena Katko - Who was in that shift
>>>>>>>>>>>>>>> on 30th Jan after @Abhishek Dalal
>>>>>>>>>>>>>>> <[email-masked]> and why was the chat missed???
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Jan 27, 2021 at 10:05 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Dhruv:
>>>>>>>>>>>>>>>> The shipments are delivered at the door-step of the recipient's address,
>>>>>>>>>>>>>>>> please inform the cx accordingly.
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Jan 26, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  98638
>>>>>>>>>>>>>>>>> Please be informed to never quote in any other currency except for $US as
>>>>>>>>>>>>>>>>> the cx could complain later due to the
>>>>>>>>>>>>>>>>> fluctuations in the exchange rate.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Jan 25, 2021 at 10:10 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>> Rafael Salas   EH-202101050101-299576: You confirmed the
>>>>>>>>>>>>>>>>>> AS order of AV for the month of May but the date was 5th Feb and no notes
>>>>>>>>>>>>>>>>>> in UC?
>>>>>>>>>>>>>>>>>> Why this kind of a repeated mistake? Please have a good
>>>>>>>>>>>>>>>>>> explanation.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Fri, Jan 22, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>> with Thomas Golaszewski... Please share the correct CC update link, I guess
>>>>>>>>>>>>>>>>>>> you have called this customer to update it.
>>>>>>>>>>>>>>>>>>> Here's the correct link:
>>>>>>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Jan 20, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Chat with
>>>>>>>>>>>>>>>>>>>> Holly Ragan: You should have cancelled the auto-ship of Blood Sugar
>>>>>>>>>>>>>>>>>>>> Optimizer and email the customer about the refund policy in this case.
>>>>>>>>>>>>>>>>>>>> If the cx received another bottle, I am sure he would
>>>>>>>>>>>>>>>>>>>> have not been happy about it, please be very careful with auto-ship orders
>>>>>>>>>>>>>>>>>>>> and make sure to take appropriate actions.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Tue, Jan 19, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> EH-202101120629-333658  You rejected this order but
>>>>>>>>>>>>>>>>>>>>> did not process the refund as the PayPal payment shows processed.
>>>>>>>>>>>>>>>>>>>>> I have done it for this time but please ensure not to
>>>>>>>>>>>>>>>>>>>>> make such a mistake again.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Jan 14, 2021 at 9:50 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> @Nushat
>>>>>>>>>>>>>>>>>>>>>> Hashmi <[email-masked]> Thanks for the
>>>>>>>>>>>>>>>>>>>>>> clarification on CC info doubt, please let me know if you have a further
>>>>>>>>>>>>>>>>>>>>>> concern on this matter.
>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 98303
>>>>>>>>>>>>>>>>>>>>>> Could you show me the cx order of 3 BFO that she wants to exchange with CL
>>>>>>>>>>>>>>>>>>>>>> for? Is it on Shopify?? I couldn't find any order at UC.
>>>>>>>>>>>>>>>>>>>>>> Could you also please share the login details and the
>>>>>>>>>>>>>>>>>>>>>> link to Shopify so I could access the orders from there?
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98310
>>>>>>>>>>>>>>>>>>>>>> Did you inform Jessica about the address update??
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 13, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>> 98262  You only cancelled one AS and there was
>>>>>>>>>>>>>>>>>>>>>>> another AS of CL still active, why didn't you cancel the other one? Did the
>>>>>>>>>>>>>>>>>>>>>>> cx only want to cancel one AS?
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Nushat
>>>>>>>>>>>>>>>>>>>>>>> told me you informed him that we need CC details only when the order amount
>>>>>>>>>>>>>>>>>>>>>>> is above $199... can I ask who trained you on this? Are you not aware of
>>>>>>>>>>>>>>>>>>>>>>> our payment options??
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98269
>>>>>>>>>>>>>>>>>>>>>>> There is an active auto-ship on this customer's name, did you not have
>>>>>>>>>>>>>>>>>>>>>>> enough time to use the name filter to cross check ??
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>  ZD 97578
>>>>>>>>>>>>>>>>>>>>>>> You simply needed to share the exchange instructions on this one without
>>>>>>>>>>>>>>>>>>>>>>> escalating it to Deb, did you even go through the trail mail??
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98289
>>>>>>>>>>>>>>>>>>>>>>> You needed to explain the monthly cut-off date of auto-ship subscription
>>>>>>>>>>>>>>>>>>>>>>> which is one in every 24 days, please check my response.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 11, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD  98185
>>>>>>>>>>>>>>>>>>>>>>>> Please be informed shipping is not free on subsequent auto-ship orders, be
>>>>>>>>>>>>>>>>>>>>>>>> it domestic or international... Make sure to give the same info to cx in
>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 8, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Were
>>>>>>>>>>>>>>>>>>>>>>>>> you able to create an account on "Shopify" Please confirm and let me and Dr
>>>>>>>>>>>>>>>>>>>>>>>>> Sam know.
>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>> 98163  May I ask where did you find the
>>>>>>>>>>>>>>>>>>>>>>>>> information of referral discount being credited to PayPal account? Please
>>>>>>>>>>>>>>>>>>>>>>>>> check my response.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 6, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #97991 When you reinstate a cancelled auto-ship,
>>>>>>>>>>>>>>>>>>>>>>>>>> then please make sure the CC # reflects on the auto-ship page after
>>>>>>>>>>>>>>>>>>>>>>>>>> enabling it and going back again to verify.
>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> EH-202101050014-588325
>>>>>>>>>>>>>>>>>>>>>>>>>> You cancelled the AS but did not inform the customer about the recent order
>>>>>>>>>>>>>>>>>>>>>>>>>> shipped, please do it so the cx doesn't come back firing at us.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98048
>>>>>>>>>>>>>>>>>>>>>>>>>> Her last order has the correct expiration, you could have simply updated
>>>>>>>>>>>>>>>>>>>>>>>>>> the expiration date on the auto-ship page. Please stay informed about such
>>>>>>>>>>>>>>>>>>>>>>>>>> situation for your future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98061
>>>>>>>>>>>>>>>>>>>>>>>>>> In such situations, we could also share a 10% discount link without
>>>>>>>>>>>>>>>>>>>>>>>>>> escalating it to Deb.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98024
>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Jan 1, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:  EH-202012300020-099330 This
>>>>>>>>>>>>>>>>>>>>>>>>>>> customer emailed on Gmail 1 day ago and no one has even bothered to answer
>>>>>>>>>>>>>>>>>>>>>>>>>>> or reply to this customer. I see the emails after this one responded to but
>>>>>>>>>>>>>>>>>>>>>>>>>>> this one was particularly left out. Could you all answer why???
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>> with Abraham : We do not take financial info on chat or email, it needs to
>>>>>>>>>>>>>>>>>>>>>>>>>>> be processed only over the phone. May I know if you checked with someone in
>>>>>>>>>>>>>>>>>>>>>>>>>>> the office if you could ask for the CVC of credit card?
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD97922
>>>>>>>>>>>>>>>>>>>>>>>>>>> Please put the name of the supplement when you use the template as the
>>>>>>>>>>>>>>>>>>>>>>>>>>> response looks to be copy-pasted.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 97941 : The auto-ship subscription was
>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to be cancelled as per the customer's request. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel and then pitch for anything else.
>>>>>>>>>>>>>>>>>>>>>>>>>>> No notes updated either??
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 97892
>>>>>>>>>>>>>>>>>>>>>>>>>>> Please escalate such situations to Deb as it could put her off from
>>>>>>>>>>>>>>>>>>>>>>>>>>> ordering in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 29, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #97804  Ths customer was confused with
>>>>>>>>>>>>>>>>>>>>>>>>>>>> gelatin and we simply needed to clarify the gelatin we use is plant-based
>>>>>>>>>>>>>>>>>>>>>>>>>>>> but you shared the return instructions, were you not aware of this at all?
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #97816 I am quite surprised with your reply,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kae. May I know on what grounds did you offer a 50% refund on an order
>>>>>>>>>>>>>>>>>>>>>>>>>>>> which is more than a year old??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #97845  The cx already confirmed by
>>>>>>>>>>>>>>>>>>>>>>>>>>>> saying she would appreciate the STS price, what's the point on
>>>>>>>>>>>>>>>>>>>>>>>>>>>> reconfirming... Please understand their expressions more clearly in such
>>>>>>>>>>>>>>>>>>>>>>>>>>>> situations.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Vicki Oberg EH-202011051714-233633
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You offered an exchange to which the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> agreed and later you offered a 50% refund?? What were you thinking?? Did
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you read the customer's response?? Please explain
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #97762 What's the need to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to Deb, all you needed to do is share the return instructions since the cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was responded by Dr Sam to not take the supplement and it is still under
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the refund time frame?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 23, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #97432  The store credit is valid
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> until one year from the date of purchase, just so you know. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 22, 2020 at 9:59 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Debbie: The cx left the chat and there was no response from your side for 3
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> minutes after your last response... What got you stuck in sharing the link
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to access her order history?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Alia: Please be informed we have a lot of merchant accounts on most of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> our supplements name, so the customer could see any of those
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> merchant accounts on their CC statement. There are a few more like HFL/ Dr
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sam Robbins/ Health Media Inc/ etc...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with Kim McFarland: We need to ask the reason for auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancellation and offer STS price if required to retain the customer but you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> didn't follow the procedure. Any reason for it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 21, 2020 at 9:56 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Ahmad  EH-202011260037-500139
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer asked to increase the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> quantity to 2 bottles per month and not the frequency, please check with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this customer to reconfirm or email him letting him know that he will
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> receive 1 bottle of each supplement every month. Please read the query
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carefully and check with the customer if he was referring to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> frequency or the quantity.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyone respond to this open ticket since the last 5 days???
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:56 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> marked this ticket as pending without responding as well... @Vimal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Tewari <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check who did this and I will ask Ashish to find out and let Deeksha know
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> about this unacceptable behaviour
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:54 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this ticket not responded to??? Please let me know who was in shift at the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time....
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 10, 2020 at 9:56 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Could you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please share the email ids of the new agents please and share the feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in the interim.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @nick: Chat with Michelle (
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202012090014-399771): You must
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> inform the customer about the recent order shipped that has not been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> delivered when a customer wants to cancel their auto-ship.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> direct the customers to www.4hfl.com to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> place the orders online apart from offering a phone order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 8, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #97187  Please be informed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders that are being placed through
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> healthfitnesslongevity.com is from our
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> new website and they are not accessible in UC so we need to escalate them
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to Deb for now as I have informed DSR and he is making some videos on how
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to access those orders, once it's available it will be shared with everyone.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Jorge: Please be informed the customer cannot make any amendment in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> their account, so directing them to update CC info will not work, it has to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be done through the link or by calling us. Just letting you know.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 3, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Leo Hogberg Yilmaz: The cx left the chat since you didn't respond for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Errol: Why ask her to email from the website and not escalating it to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deb at our end? We are the customer service team so it's on us to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ye Na Chen: Please offer a callback to such customers apart from asking
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> them to call us as they might not bother calling us and we lose the sale.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Robin: Your chat response upset the customer and it sounded quite
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> personal, you could have simply stated the policy and not say much. If DSR
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> comes across this chat, it could seriously piss him off. Please stick to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the basic policies without getting too involved in it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Stacy Domer EH-202011060015-111478...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You updated the shipping address on this order but the cx asked to update
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the address for future (Dec 2020) AS order...Please come up with a perfect
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> excuse for this kind of repeated mistake as I would like to know what went
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong with you even after sharing so many feedbacks on amending future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 96736
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You reinstated the AS for this customer but didn't bother updating the new
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping address and the CC info also needs to be updated that you didn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have explained this situation in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the past to check the CC info if an auto-ship is being reinstated after a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> long time as the information is wiped out from our system. What's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> happening here??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 24, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Please be informed to refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the same day international orders if they don't show up in ship station and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there's no tracking info in UC if a cx requests for cancellation.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 96626
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The cx wanted to confirm the price for a one-time purchase by putting a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> question mark at the end, please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Zd
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96506  Please check my response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for your future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96519  Please check my response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for your future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Zd 96518
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You cancelled the wrong AS, instead of BSO you cancelled BPO. Please be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011151414-533097 - What's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the confusion here, when Dr Sam confirmed the order was updated, then you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> simply had to process the refund, if DSR or Deb would have processed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund, it would show up in UC. Please make a note of it for future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:  Ticket #96392 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> go through Dr Sam's response as he is not happy with our generic responses,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so please be specific with the customers in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Lee Blanchard: When a cx asks to confirm the order right after placing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> an order online, please ask them to wait for a few hours as the orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could take an hour or two sometimes to go through due to a technical delay.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 96371 Why was this not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalated to Deb as it's been unresponded to for such a long time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> CHat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with John: The label of our supplements have the most updated ingredient's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> list but you informed the cx the other way round. Please make sure website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information updates could sometimes be delayed but the label will have the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> most accurate and updated ingredients list.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96360  You marked the ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as solved but did not reject the order from AR and also didn't confirm the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cx the order was cancelled. Please make sure to not miss such things again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #96402 If a cx was promised of a discount by us in the past, then no need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Sanaye Kumagai: You had to check the order  EH-202010090007-277929
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and ticket ZD  96119 since
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> everything was clearly mentioned.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure why didn't you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check this order or else you could have resolved the customer's query.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please dig a little more when you work on customer's multiple AS. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response on ZD 96180 and let me know if you have any confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #96185 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Again
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a few customers mentioned their calls are not being answered or some
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> problem with the phone lines. Missed chats again... I could only assume
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> some issue with your internet since it cannot be happening every day.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please speak with your ISP as this could create a lot of problems for us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with so many customers complaining about their calls not being serviced
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> appropriately.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 96320 serviced  The cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked to move the next AS to 04/01/2021 but you changed it to 04/24/2024, a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> difference of 3 weeks... Could you answer why??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12, 2020 at 9:59
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96295 Normally we must
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the future orders in such cases if a customer wants to return, so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please make sure to cancel AS for such customers.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #96306  You only
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> changed the year to 2099 of next AV order but didn't change the INS date
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and the AS still showed enabled until I cancelled it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for this mistake??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 11, 2020 at 9:58
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> have been observing a few customers complained their calls are not being
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> answered during your shift. If you are missing a call, are you not calling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> them back? If Dr Sam comes to know about so much of call drops then we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could be in trouble.  Is there a frequent problem with your phone or
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> internet connection? We cannot afford to get so many complaints from the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers about their calls not being answered.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats were also
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> missed during your shift. Any reason for it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 9, 2020 at 9:55
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010311042-455546
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #95917: You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancelled only one subscription of this customer while his other auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription was still active that you missed on checking...  Now he is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> firing back at us holding us responsible for the recent charge from his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> other AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011050006-133823. I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had mentioned this during the training to check cautiously when cancelling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> any subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be very careful when
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you work on AS orders as we cannot afford to make a mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 11:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the clarification.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 11:11 AM Abhishek Dalal <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with  Abdulla
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Boubshait: Yes i called cx but as per him he is geting $145 discount on our
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> website. and we only providing him 10% discount which is around $39. So he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> said we will place an order from website.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I advised him to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> use chrome and clear browser's cache & cookies & told him for any further
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> query he can call us or ask us to call him back.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, November
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 6, 2020 9:57:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Abdulla Boubshait :
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you call the customer to place an order? I don't see any recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> # 96096 Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply and respond to the customers in the future in similar cases without
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalating to Deb.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 2, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Kathy Philippi :
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She had a new auto-ship where the shipping address had to be updated but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you pulled her old auto-ship subscription and change the address on the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order but not on the AS page. Please REMEMBER this, shipping address needs
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to be UPDATED ON FUTURE auto-ship orders, not on the one that has been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipped. Please be very careful in the future. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Robert Adler: FYI,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could process the auto-ship order for the customers same day without
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> further delay if they are out of stock.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 30, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:41 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95872  Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response for your future reference. Sometimes, we don't need to escalate to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deb in such cases.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95876  Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response as your reply was not fully addressed to the cx concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95158  Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response since you did not reply to his concern on the shipping address.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 29, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95820 Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and save the reply so you could use that in the future for similar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> queries.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #95313 I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked you a question on this ticket but you simply responded with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "acknowledged". I would like to know how did you figure out the order has
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> been cancelled/refunded and asked the customer to place a new order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Thank
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you for taking the responsibility, please make sure to later email the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer just to build trust with the customers if such things happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 26, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at 10:14 PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - I think I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had a concurrent chat on another process and missed this one. This is my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> error.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 26
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> October, 2020 22:01:13
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #95313 Kae,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please check your confusing response about placing 2 orders where the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer placed only 1 order but repeated the items that should have been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly mentioned to him.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek - Where
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> did you confirm the order was cancelled as the payment still shows
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed without any refund update?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> an unattended chat from p.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Lynn What happened
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at the time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 95607  You did
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not address the queries of the customer and straightaway escalated to Deb,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please check my response and let me know if you have a confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 95679 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: BFO is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> back in stock, so please inform the customers accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2020 at 9:59 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> update.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 22,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2020 at 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I spoke to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer over the phone. Initially in chat she said she wants AV instead of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> BFO.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx still have so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> many stocks (BFO) .. Then, she requested for next AS it will be both AV and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> BFo but for 5 months duration..So thats why next auto order would be april
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> then 5 months frequency.Notes has been updated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2020, 12:28 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010210009-299050
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer wants 3 BFO and 3 AV from next AS, I only see the request to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> change the  3 BFO to 3 AV but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not sure, if the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cx also wanted to continue with BFO and AV?? Please clarify since the notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are not clear.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 15,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2020 at 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Saad: We need to inform the customer to check the ingredients list on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website and check with their country's customs if any ingredient is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> banned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as there could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be certain herbs that are legal in the US but may be illegal in the EU or
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> elsewhere and we cannot be held accountable for it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>