Subject: Re: Feedback from customer on #133191
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Arjun Hurry <[email-masked]>
Date: Fri, 5 Mar 2021 11:03:17 -0700 (MST)

Hello Pritish, 

#133209, here is another ticket was assigned to Modassir by Dipanshu without any notes and incomplete case summary. Please check this with him once, thank you! 

Kind Regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "Arjun Hurry" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Friday, March 5, 2021 12:18:26 PM 
Subject: Re: Feedback from customer on #133191 

Speaking to him now. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Friday, March 5, 2021 12:51:11 AM 
Subject: Re: Feedback from customer on #133191 

Hi Pritish, 

Please be advised that Dipanshu also erroneously merged and closed 2 of my tickets yesterday, creating confusion for the customer I'm having an ongoing conversation with. Please ask him to stick to his queue. If he's bored he can look at German tickets. 

Best Regards, 
AJ 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "arjun hurry" <[email-masked]> 
Sent: Friday, 5 March, 2021 00:04:37 
Subject: Feedback from customer on #133191 

Hello Pritish, 

Referring to ticket number #133191, the agent received a call from the from the customer at 14:47 IST and promised that I am going to send you an email right after this call. The agents didn't send the email at all. The customer has tried to call us back requesting for the same information. 

Can you please review this ticket with agent to avoid such things in future? 

Best Regards, 
Pravesh Singh