Subject: Fwd: Warranty replacement procedure in Switzerland for Enterprise
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <norbert
Date: Wed, 24 Feb 2021 02:03:41 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Wednesday, February 24, 2021 2:01:25 PM 
Subject: Warranty replacement procedure in Switzerland for Enterprise 

Hello everyone, 

Here is a reminder of the warranty replacement procedure in Switzerland. Note that this is for Enterprise products only. 

We troubleshoot the issues, but if a replacement is required, we ask the customer to contact our distributor Suprag AG. 

Send the macro "Switzerland Enterprise RMA" to the customer and close the case. 

KB article for the procedure: [ https://eposaudio.zendesk.com/hc/en-us/articles/1260802927690-Switzerland-warranty-replacement-procedure | 
https://eposaudio.zendesk.com/hc/en-us/articles/1260802927690-Switzerland-warranty-replacement-procedure ] 

Warranty manual has been updated in Teams and shared drive. 

[ mailto:[email-masked] | @Pritish Nandi ] As always, please inform the team. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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