Subject: Fwd: L2 availability
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <norbert
Date: Tue, 23 Feb 2021 23:52:46 -0700 (MST)

FYI 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, February 23, 2021 9:55:47 PM 
Subject: L2 availability 

Hi Pritish, 

To avoid of having L1 question unanswered, we have made shifts for covering chat. 

This plan is also for transferring calls to L2 upon customers request. 

	

Shift 	

From 	

to 	

Time Zone 

Vamsy 	

EMEA 	

9:00 	

11:30 	

CET 

Chris 	

EMEA 	

11:30 	

14:00 	

CET 

Innocent 	

EMEA 	

14:00 	

16:30 	

CET 

Temi 	

AMER 	

16:30 	

19:00 	

CET 

Ali 	

AMER 	

19:00 	

21:00 	

CET 

Morris 	

AMER 	

21:00 	

23:00 	

CET 

Matthew 	

APAC 	

09:00 	

17:00 	

AUS 

I’ve put it in Enterprise Teams group, folder “ Team schedule and emails”. 

Could you inform Enterprise agents? 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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