Subject: Chat audits - Jayway+Doha+Txt+Colocation - 21/02/2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Mon, 22 Feb 2021 05:09:27 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 21/02/2021. 

Chat ID: QOBU1TFPGQ 
06:35:50 am) Abhishek - Hello, would you like to talk about our services? 
06:35:50 am) Visitor - YES, PLEASE!! THANK YOU!!! 
06:35:52 am) The chat was closed because "Abhishek" had lost internet connection however, then the customer came back again and was taken care by agent. 

Chat ID: QOLUTWAJOM 
07:36:58 am) Nushat - Hello, would you like to talk about our services? 
07:36:58 am) Visitor - Hello 👋🏼 
07:37:11 am) Visitor - Looking for a small starter space in chicago 
07:37:21 am) Visitor - Smallest, cheapest 
07:37:38 am) Visitor - [email-masked]. @Nushat. what happened here why there was no response? 

Chat ID: QOZVK0YWU4 - (Typo Errors + Casual Words) - Chat was taken by Nushat. 

Chat ID: QO3V32W7W3 
09:39:03 am) Nushat - Hello. How may I help you? 
09:44:54 am) Visitor - Sonu left the chat. Please explain, why isn't any response or probing from our end? 

Total Chat availability for Colocation dated 21-Feb-2021 : 23h 58min 
Series 	6am-7am 	7am-8am 	1pm-2pm 	2pm-3pm 	3pm-4pm 	10pm-11pm 
Availability 	59min 48s 	59min 54s 	59min 49s 	59min 57s 	59min 53s 	58min 58s 
Agent on shift 	Abhishek 	Nushat 	Nushat + Vimal 	Nushat + Vimal 	Nushat + Vimal 	Harsh 
=========================================================================================================== 
Total Chat availability for JayWay dated 21-Feb-2021 : 24h 
Series 	6am-7am 	7am-8am 
Availability 	59min 58s 	59min 53s 
Agent on shift 	Abhishek 	Nushat 

Thanks & Regards 
Vimal Tewari