Subject: Fwd: When collecting a sample for your inspection after RMA
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <norbert
Date: Sun, 21 Feb 2021 23:45:04 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, February 19, 2021 6:55:10 PM 
Subject: When collecting a sample for your inspection after RMA 

Hi all, 

Can we please use the same approach when we want to collect a faulty product from a customer after we have replaced it. 

    1. When sending the “Contact Customer Service” macro, add to Remarks: “Product will not be returned.” This is to indicate to Customer Service team only that there is no need to create a return order to return the product to Arvato warehouse. They will get confused, if you write anything else here. 

    1. Add a clear internal note to your next action, where the product should be collected to including the full address: 

“Please collect the faulty product to this address: 

*your full address with phone number and email address” 

This is information for the warranty team (Daniele and Vishal at LSM) to make a correct return label. 

NOTE: If you are based in the HQ, the reception can do overseas collections for you, as for collections from some countries also a commercial invoice is needed. 

[ mailto:[email-masked] | @Pritish Nandi ] Please also inform the LSM agents. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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