Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Abhishek Dalal <[email-masked]>, Harsh Sharma <[email-masked]>, Nushat Hashmi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Pritish Nandi <[email-masked]>, Vimal Tewari <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Thu, 11 Feb 2021 22:28:35 +0530

@Vimal Tewari <[email-masked]> Chat with Joe ZD 99255 : What was
the need to escalate to Deb when you could have simply shared the response
from Dr. Robbins as we have been doing it since  a long time.

@Nushat Hashmi <[email-masked]> ZD 99214 Let me clear this up
again very clearly: We never quote the price of HFL supplements in any
other currency whatsoever, even with the recent exchange rate....
So, please NEVER EVER quote the price in any other currency... Hope it's
clear...

@team: I see a voicemail left for Dr. Sam in Gmail where no one has
followed up...any reason for this???

@Vimal Tewari <[email-masked]>  ZD 99244 Why is there a need to
escalate this when we could simply ask the concern as he enquired about the
promotional email from us?

@Harsh Sharma <[email-masked]> ZD 99262 Weren't you supposed to
suggest a partial refund for the extra items added instead of cancelling
the whole order?

Thanks
Arif
Cheers to life :-)

On Wed, Feb 10, 2021 at 9:57 PM Phaedrus Arif <[email-masked]> wrote:

> @Abhishek Dalal <[email-masked]> @Harsh Sharma
> <[email-masked]> Ticket #99036 I was able to easily pull this
> cx order in shopify with her name... both of you certainly did not bother
> checking the details properly...not acceptable
>
> @Harsh Sharma <[email-masked]> ZD 99118 This cx simply wanted
> to get the 2 bottles processed separately at the STS price and still
> continue with AS, no need to suggest to place a one-time order.
>
> @Vimal Tewari <[email-masked]>  ZD Ticket #99150 This cx
> placed an order with us and has some questions as she mentioned, please
> call her and check what help does she need from us...
>
> @everyone: Whenever a cx reports a website error with placing an order
> online, please get all the possible details like the device they're using,
> browser, error type, etc... we need to find out the specific glitch so we
> need to know as much as possible.
>
> @Nushat Hashmi <[email-masked]>  ZD 99167 When you cancel an
> auto-ship please ensure to disable the auto-ship and cleat the next attempt
> date as well.
>
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Mon, Feb 8, 2021 at 9:58 PM Phaedrus Arif <[email-masked]> wrote:
>
>> @Nushat Hashmi <[email-masked]> Please respond to Dr Sam's
>> question on leaving a message in response to a customer's voicemail. It's
>> been 2 days and I don't see a reply from you...
>>
>> @Vimal Tewari <[email-masked]> When the customer complains
>> about the website not working, do you ask what device do they use? How many
>> customers on an average have you been getting who faced
>> this issue? Please let me know as I need to get to the bottom of this
>> after reading the entire trail of the email with Dr Sam.
>>
>> @Harsh Sharma <[email-masked]> Chat with John Gates EH-202101280645-155258:
>> Why didn't you cancel the future orders when the cx has decided to return
>> this order and you shared the
>> return instructions?? This is so petty and simple to understand, please
>> don't repeat such a mistake.
>>
>> @Vimal Tewari <[email-masked]> Chat with Kris: When the
>> product is close to expiration date then it is still okay to use them since
>> the shelf life is 3 years and the expiration date is for only 1 year.
>> Hope it makes sense, please email the customer informing the same. Once
>> the bottle is opened it needs to be consumed within 12 months.
>>
>> @HFL Team <[email-masked]> Please follow up on this order *EH-202012222031-299830
>> from the fraud review section and check if the customer placed this order
>> and let me know.*
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, Feb 3, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Abhishek Dalal <[email-masked]> Chat with Brenda
>>> McKinney: No update in UC about the return instructions???? Please update
>>> it UC notes, this is a repeated mistake... Not acceptable
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, Feb 2, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Harsh Sharma <[email-masked]> Chat with Thomas Rottler:
>>>> You had to inform the cx about the recent shipment as he could come back to
>>>> us complaining about his recent auto-ship order cancellation.
>>>> Please email this cx informing about the shipment of his recent order.
>>>>
>>>> @Harsh Sharma <[email-masked]> Chat with Burhan: ZD 98918
>>>> Please check my response for your future reference so you could deal with
>>>> them on your own.
>>>>
>>>> @Vimal Tewari <[email-masked]> ZD 98851 The cx confirmed
>>>> the STS price, so what's the confusion about verifying it again?
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Mon, Feb 1, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Abhishek Dalal <[email-masked]> Chat with Joe Pierobon:
>>>>> You did not respond to this customer for over 2 minutes and he left the
>>>>> chat. Any reason for no response to the customer??
>>>>>
>>>>> @Vimal Tewari <[email-masked]>  Chat with Prosper Apkor:
>>>>> We are not allowing AmazonPay option for now, please be informed and let
>>>>> the cx know accordingly.
>>>>>
>>>>> @team: Missed chat with Yelena Katko - Who was in that shift on 30th
>>>>> Jan after @Abhishek Dalal <[email-masked]> and why was
>>>>> the chat missed???
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Jan 27, 2021 at 10:05 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Harsh Sharma <[email-masked]> Chat with Dhruv: The
>>>>>> shipments are delivered at the door-step of the recipient's address, please
>>>>>> inform the cx accordingly.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, Jan 26, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> ZD  98638  Please be
>>>>>>> informed to never quote in any other currency except for $US as the cx
>>>>>>> could complain later due to the
>>>>>>> fluctuations in the exchange rate.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jan 25, 2021 at 10:10 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with Rafael
>>>>>>>> Salas   EH-202101050101-299576: You confirmed the AS order of AV
>>>>>>>> for the month of May but the date was 5th Feb and no notes in UC?
>>>>>>>> Why this kind of a repeated mistake? Please have a good explanation.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jan 22, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Thomas
>>>>>>>>> Golaszewski... Please share the correct CC update link, I guess you have
>>>>>>>>> called this customer to update it.
>>>>>>>>> Here's the correct link:
>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jan 20, 2021 at 10:02 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Harsh Sharma <[email-masked]>  Chat with Holly
>>>>>>>>>> Ragan: You should have cancelled the auto-ship of Blood Sugar Optimizer and
>>>>>>>>>> email the customer about the refund policy in this case.
>>>>>>>>>> If the cx received another bottle, I am sure he would have not
>>>>>>>>>> been happy about it, please be very careful with auto-ship orders and make
>>>>>>>>>> sure to take appropriate actions.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jan 19, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>> EH-202101120629-333658  You rejected this order but did not
>>>>>>>>>>> process the refund as the PayPal payment shows processed.
>>>>>>>>>>> I have done it for this time but please ensure not to make such
>>>>>>>>>>> a mistake again.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jan 14, 2021 at 9:50 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> @Nushat Hashmi
>>>>>>>>>>>> <[email-masked]> Thanks for the clarification on
>>>>>>>>>>>> CC info doubt, please let me know if you have a further concern on this
>>>>>>>>>>>> matter.
>>>>>>>>>>>>
>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 98303 Could you
>>>>>>>>>>>> show me the cx order of 3 BFO that she wants to exchange with CL for? Is it
>>>>>>>>>>>> on Shopify?? I couldn't find any order at UC.
>>>>>>>>>>>> Could you also please share the login details and the link to
>>>>>>>>>>>> Shopify so I could access the orders from there?
>>>>>>>>>>>>
>>>>>>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98310 Did you
>>>>>>>>>>>> inform Jessica about the address update??
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jan 13, 2021 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD  98262  You
>>>>>>>>>>>>> only cancelled one AS and there was another AS of CL still active, why
>>>>>>>>>>>>> didn't you cancel the other one? Did the cx only want to cancel one AS?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Nushat told me
>>>>>>>>>>>>> you informed him that we need CC details only when the order amount is
>>>>>>>>>>>>> above $199... can I ask who trained you on this? Are you not aware of our
>>>>>>>>>>>>> payment options??
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98269 There
>>>>>>>>>>>>> is an active auto-ship on this customer's name, did you not have enough
>>>>>>>>>>>>> time to use the name filter to cross check ??
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>  ZD 97578 You
>>>>>>>>>>>>> simply needed to share the exchange instructions on this one without
>>>>>>>>>>>>> escalating it to Deb, did you even go through the trail mail??
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98289 You
>>>>>>>>>>>>> needed to explain the monthly cut-off date of auto-ship subscription which
>>>>>>>>>>>>> is one in every 24 days, please check my response.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jan 11, 2021 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD  98185  Please
>>>>>>>>>>>>>> be informed shipping is not free on subsequent auto-ship orders, be it
>>>>>>>>>>>>>> domestic or international... Make sure to give the same info to cx in the
>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Jan 8, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Were you able to
>>>>>>>>>>>>>>> create an account on "Shopify" Please confirm and let me and Dr Sam know.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  98163  May
>>>>>>>>>>>>>>> I ask where did you find the information of referral discount being
>>>>>>>>>>>>>>> credited to PayPal account? Please check my response.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Jan 6, 2021 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Ticket #97991 When
>>>>>>>>>>>>>>>> you reinstate a cancelled auto-ship, then please make sure the CC #
>>>>>>>>>>>>>>>> reflects on the auto-ship page after enabling it and going back again to
>>>>>>>>>>>>>>>> verify.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> EH-202101050014-588325
>>>>>>>>>>>>>>>> You cancelled the AS but did not inform the customer about the recent order
>>>>>>>>>>>>>>>> shipped, please do it so the cx doesn't come back firing at us.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98048 Her
>>>>>>>>>>>>>>>> last order has the correct expiration, you could have simply updated the
>>>>>>>>>>>>>>>> expiration date on the auto-ship page. Please stay informed about such
>>>>>>>>>>>>>>>> situation for your future reference.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98061 In such
>>>>>>>>>>>>>>>> situations, we could also share a 10% discount link without escalating it
>>>>>>>>>>>>>>>> to Deb.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98024 Please
>>>>>>>>>>>>>>>> check my response for your future reference.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, Jan 1, 2021 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @everyone:  EH-202012300020-099330 This customer emailed
>>>>>>>>>>>>>>>>> on Gmail 1 day ago and no one has even bothered to answer or reply to this
>>>>>>>>>>>>>>>>> customer. I see the emails after this one responded to but this one was
>>>>>>>>>>>>>>>>> particularly left out. Could you all answer why???
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with
>>>>>>>>>>>>>>>>> Abraham : We do not take financial info on chat or email, it needs to be
>>>>>>>>>>>>>>>>> processed only over the phone. May I know if you checked with someone in
>>>>>>>>>>>>>>>>> the office if you could ask for the CVC of credit card?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD97922
>>>>>>>>>>>>>>>>> Please put the name of the supplement when you use the template as the
>>>>>>>>>>>>>>>>> response looks to be copy-pasted.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 97941 :
>>>>>>>>>>>>>>>>> The auto-ship subscription was supposed to be cancelled as per the
>>>>>>>>>>>>>>>>> customer's request. Please make sure to cancel and then pitch for anything
>>>>>>>>>>>>>>>>> else.
>>>>>>>>>>>>>>>>> No notes updated either??
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 97892 Please
>>>>>>>>>>>>>>>>> escalate such situations to Deb as it could put her off from ordering in
>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Dec 29, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD  Ticket
>>>>>>>>>>>>>>>>>> #97804  Ths customer was confused with gelatin and we
>>>>>>>>>>>>>>>>>> simply needed to clarify the gelatin we use is plant-based but you shared
>>>>>>>>>>>>>>>>>> the return instructions, were you not aware of this at all?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]>
>>>>>>>>>>>>>>>>>>  Ticket Ticket #97816 I am quite surprised with your
>>>>>>>>>>>>>>>>>> reply, Kae. May I know on what grounds did you offer a 50% refund on an
>>>>>>>>>>>>>>>>>> order which is more than a year old??
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket
>>>>>>>>>>>>>>>>>> #97845  The cx already confirmed by saying she would
>>>>>>>>>>>>>>>>>> appreciate the STS price, what's the point on reconfirming... Please
>>>>>>>>>>>>>>>>>> understand their expressions more clearly in such situations.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Dec 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>> Vicki Oberg EH-202011051714-233633
>>>>>>>>>>>>>>>>>>> You offered an exchange to which the customer agreed and
>>>>>>>>>>>>>>>>>>> later you offered a 50% refund?? What were you thinking?? Did you read the
>>>>>>>>>>>>>>>>>>> customer's response?? Please explain
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>> #97762 What's the need to escalate to Deb, all you needed to do is share
>>>>>>>>>>>>>>>>>>> the return instructions since the cx was responded by Dr Sam to not take
>>>>>>>>>>>>>>>>>>> the supplement and it is still under the refund time frame?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Dec 23, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket
>>>>>>>>>>>>>>>>>>>> #97432  The store credit is valid until one year from
>>>>>>>>>>>>>>>>>>>> the date of purchase, just so you know. Thanks
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Tue, Dec 22, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>> with Debbie: The cx left the chat and there was no response from your side
>>>>>>>>>>>>>>>>>>>>> for 3 minutes after your last response... What got you stuck in sharing the
>>>>>>>>>>>>>>>>>>>>> link to access her order history?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>> Alia: Please be informed we have a lot of merchant accounts on most of our
>>>>>>>>>>>>>>>>>>>>> supplements name, so the customer could see any of those merchant accounts
>>>>>>>>>>>>>>>>>>>>> on their CC statement. There are a few more like HFL/ Dr Sam Robbins/
>>>>>>>>>>>>>>>>>>>>> Health Media Inc/ etc...
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Chat with
>>>>>>>>>>>>>>>>>>>>> Kim McFarland: We need to ask the reason for auto-ship cancellation and
>>>>>>>>>>>>>>>>>>>>> offer STS price if required to retain the customer but you didn't follow
>>>>>>>>>>>>>>>>>>>>> the procedure. Any reason for it?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 21, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>> with Ahmad  EH-202011260037-500139
>>>>>>>>>>>>>>>>>>>>>> This customer asked to increase the quantity to 2
>>>>>>>>>>>>>>>>>>>>>> bottles per month and not the frequency, please check with this customer to
>>>>>>>>>>>>>>>>>>>>>> reconfirm or email him letting him know that he will receive 1 bottle of
>>>>>>>>>>>>>>>>>>>>>> each supplement every month. Please read the query carefully and check with
>>>>>>>>>>>>>>>>>>>>>> the customer if he was referring to the frequency or the quantity.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone
>>>>>>>>>>>>>>>>>>>>>> respond to this open ticket since the last 5 days???
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this
>>>>>>>>>>>>>>>>>>>>>>> ticket as pending without responding as well... @Vimal
>>>>>>>>>>>>>>>>>>>>>>> Tewari <[email-masked]> Please check who
>>>>>>>>>>>>>>>>>>>>>>> did this and I will ask Ashish to find out and let Deeksha know about this
>>>>>>>>>>>>>>>>>>>>>>> unacceptable behaviour
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket
>>>>>>>>>>>>>>>>>>>>>>>> not responded to??? Please let me know who was in shift at the time....
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Could
>>>>>>>>>>>>>>>>>>>>>>>>> you please share the email ids of the new agents please and share the
>>>>>>>>>>>>>>>>>>>>>>>>> feedback in the interim.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771):
>>>>>>>>>>>>>>>>>>>>>>>>> You must inform the customer about the recent order shipped that has not
>>>>>>>>>>>>>>>>>>>>>>>>> been delivered when a customer wants to cancel their auto-ship.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the
>>>>>>>>>>>>>>>>>>>>>>>>> customers to www.4hfl.com to place the orders
>>>>>>>>>>>>>>>>>>>>>>>>> online apart from offering a phone order.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> ZD  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #97187  Please be informed the orders that are
>>>>>>>>>>>>>>>>>>>>>>>>>> being placed through healthfitnesslongevity.com
>>>>>>>>>>>>>>>>>>>>>>>>>> is from our new website and they are not accessible in UC so we need to
>>>>>>>>>>>>>>>>>>>>>>>>>> escalate them to Deb for now as I have informed DSR and he is making some
>>>>>>>>>>>>>>>>>>>>>>>>>> videos on how to access those orders, once it's available it will be shared
>>>>>>>>>>>>>>>>>>>>>>>>>> with everyone.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>> with Jorge: Please be informed the customer cannot make any amendment in
>>>>>>>>>>>>>>>>>>>>>>>>>> their account, so directing them to update CC info will not work, it has to
>>>>>>>>>>>>>>>>>>>>>>>>>> be done through the link or by calling us. Just letting you know.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>> with Leo Hogberg Yilmaz: The cx left the chat since you didn't respond for
>>>>>>>>>>>>>>>>>>>>>>>>>>> around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>> with Errol: Why ask her to email from the website and not escalating it to
>>>>>>>>>>>>>>>>>>>>>>>>>>> Deb at our end? We are the customer service team so it's on us to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>> such matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>> with Ye Na Chen: Please offer a callback to such customers apart from
>>>>>>>>>>>>>>>>>>>>>>>>>>> asking them to call us as they might not bother calling us and we lose the
>>>>>>>>>>>>>>>>>>>>>>>>>>> sale.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Robin: Your chat response upset the customer and it sounded quite personal,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> you could have simply stated the policy and not say much. If DSR comes
>>>>>>>>>>>>>>>>>>>>>>>>>>>> across this chat, it could seriously piss him off. Please stick to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> basic policies without getting too involved in it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Stacy Domer EH-202011060015-111478... You
>>>>>>>>>>>>>>>>>>>>>>>>>>>> updated the shipping address on this order but the cx asked to update the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> address for future (Dec 2020) AS order...Please come up with a perfect
>>>>>>>>>>>>>>>>>>>>>>>>>>>> excuse for this kind of repeated mistake as I would like to know what went
>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong with you even after sharing so many feedbacks on amending future
>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96736
>>>>>>>>>>>>>>>>>>>>>>>>>>>> You reinstated the AS for this customer but didn't bother updating the new
>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping address and the CC info also needs to be updated that you didn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>> check.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have explained this situation in the past to
>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the CC info if an auto-ship is being reinstated after a long time as
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the information is wiped out from our system. What's
>>>>>>>>>>>>>>>>>>>>>>>>>>>> happening here??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Please be informed to refund the same
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> day international orders if they don't show up in ship station and there's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> no tracking info in UC if a cx requests for cancellation.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96626
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The cx wanted to confirm the price for a one-time purchase by putting a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> question mark at the end, please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Zd
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96506  Please check my response for your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  96519
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Zd 96518 You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancelled the wrong AS, instead of BSO you cancelled BPO. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011151414-533097 - What's the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> confusion here, when Dr Sam confirmed the order was updated, then you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> simply had to process the refund, if DSR or Deb would have processed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund, it would show up in UC. Please make a note of it for future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:  Ticket #96392 Please go
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> through Dr Sam's response as he is not happy with our generic responses, so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please be specific with the customers in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Lee Blanchard: When a cx asks to confirm the order right after placing an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order online, please ask them to wait for a few hours as the orders could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> take an hour or two sometimes to go through due to a technical delay.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 96371
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why was this not escalated to Deb as it's been unresponded to for such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> long time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> CHat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with John: The label of our supplements have the most updated ingredient's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> list but you informed the cx the other way round. Please make sure website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information updates could sometimes be delayed but the label will have the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> most accurate and updated ingredients list.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  96360
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You marked the ticket as solved but did not reject the order from AR and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> also didn't confirm the cx the order was cancelled. Please make sure to not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> miss such things again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #96402 If a cx was promised
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of a discount by us in the past, then no need to escalate to Deb, simply
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> share the discount link with the cx.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sanaye Kumagai: You had to check the order  EH-202010090007-277929
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and ticket ZD  96119 since everything
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was clearly mentioned.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure why didn't you check this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order or else you could have resolved the customer's query. Please dig a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> little more when you work on customer's multiple AS. Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response on ZD 96180 and let me know if you have any confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #96185 Please check my response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Again
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a few customers mentioned their calls are not being answered or some
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> problem with the phone lines. Missed chats again... I could only assume
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> some issue with your internet since it cannot be happening every day.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please speak with your ISP as this could create a lot of problems for us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with so many customers complaining about their calls not being serviced
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> appropriately.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96320 serviced  The cx asked to move
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the next AS to 04/01/2021 but you changed it to 04/24/2024, a difference of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 3 weeks... Could you answer why??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  96295 Normally
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we must cancel the future orders in such cases if a customer wants to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return, so please make sure to cancel AS for such customers.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #96306  You only changed the year to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2099 of next AV order but didn't change the INS date and the AS still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> showed enabled until I cancelled it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for this mistake??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 11, 2020 at 9:58 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> have been observing a few customers complained their calls are not being
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> answered during your shift. If you are missing a call, are you not calling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> them back? If Dr Sam comes to know about so much of call drops then we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could be in trouble.  Is there a frequent problem with your phone or
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> internet connection? We cannot afford to get so many complaints from the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers about their calls not being answered.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats were also missed during
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your shift. Any reason for it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 9, 2020 at 9:55 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010311042-455546
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #95917: You cancelled only
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> one subscription of this customer while his other auto-ship subscription
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was still active that you missed on checking...  Now he is firing back at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> us holding us responsible for the recent charge from his other AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011050006-133823. I had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned this during the training to check cautiously when cancelling any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be very careful when you work
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on AS orders as we cannot afford to make a mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:02 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the clarification.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:11 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek Dalal <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with  Abdulla Boubshait: Yes i
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> called cx but as per him he is geting $145 discount on our website. and we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> only providing him 10% discount which is around $39. So he said we will
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> place an order from website.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I advised him to use
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chrome and clear browser's cache & cookies & told him for any further query
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> he can call us or ask us to call him back.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, November 6, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:57:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Abdulla Boubshait : Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> call the customer to place an order? I don't see any recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD # 96096
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my reply and respond to the customers in the future in similar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cases without escalating to Deb.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 2, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Kathy Philippi : She had a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> new auto-ship where the shipping address had to be updated but you pulled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> her old auto-ship subscription and change the address on the order but not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on the AS page. Please REMEMBER this, shipping address needs to be UPDATED
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ON FUTURE auto-ship orders, not on the one that has been shipped. Please be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very careful in the future. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Robert Adler: FYI, You could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process the auto-ship order for the customers same day without further
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> delay if they are out of stock.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 30, 2020 at 9:41 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95872  Please check my response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for your future reference. Sometimes, we don't need to escalate to Deb in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such cases.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95876  Please check my response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as your reply was not fully addressed to the cx concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95158  Please check my response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since you did not reply to his concern on the shipping address.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 29, 2020 at 9:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95820 Please check my response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and save the reply so you could use that in the future for similar queries.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:57 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95313 I asked you a question
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on this ticket but you simply responded with "acknowledged". I would like
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to know how did you figure out the order has been cancelled/refunded and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked the customer to place a new order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Thank
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you for taking the responsibility, please make sure to later email the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer just to build trust with the customers if such things happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 26, 2020 at 10:14
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - I think I had a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> concurrent chat on another process and missed this one. This is my error.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 26 October,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2020 22:01:13
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #95313 Kae, please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check your confusing response about placing 2 orders where the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer placed only 1 order but repeated the items that should have been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly mentioned to him.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek - Where did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> confirm the order was cancelled as the payment still shows processed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> without any refund update?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> an unattended chat from p.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Lynn What happened at the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 95607  You did not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address the queries of the customer and straightaway escalated to Deb,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please check my response and let me know if you have a confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 95679 Please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: BFO is back in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> stock, so please inform the customers accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020 at 9:59
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 22, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:16 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I spoke to customer over
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the phone. Initially in chat she said she wants AV instead of BFO.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx still have so many
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> stocks (BFO) .. Then, she requested for next AS it will be both AV and BFo
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> but for 5 months duration..So thats why next auto order would be april then
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 5 months frequency.Notes has been updated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020, 12:28
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010210009-299050
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer wants 3 BFO and 3 AV from next AS, I only see the request to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> change the  3 BFO to 3 AV but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not sure, if the cx also
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wanted to continue with BFO and AV?? Please clarify since the notes are not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clear.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 15, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:01 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Saad: We need to inform the customer to check the ingredients list on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website and check with their country's customs if any ingredient is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> banned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as there could be certain
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> herbs that are legal in the US but may be illegal in the EU or elsewhere
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and we cannot be held accountable for it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #95309 When you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reinstate an auto-ship subscription, please save the changes and go back
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> again to the auto-ship page to confirm if the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> credit card info is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reflecting or if it's wiped out. We need to inform the customers to update
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CC info if the information is not available. CC info may be wiped out
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> when a customer's AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription is deactivated for more than a month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 14, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:00 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95269  Please escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such cases to Deb as there are certain orders that are being placed on a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> new website and we do not have the access of those orders, so we need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate to Deb to look into them.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Sep 2, 2020 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:50 PM Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for customer zelemae,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> she said why i am being charges for shipping. so i thought she was charged
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already for shipping. later part only she mentioned that she is about to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> place order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will take note.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 3, 2020,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 12:27 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Zelemae
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I am ordering four
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> different items. The total amount is over $100.00. On your site there is a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> free shipping for over $100. Why am I being charges for shipping?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You need to read the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's initial message first before providing irrelevant information
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from previous orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  - 3 chats were missed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> during your shift, please make sure your internet connection is working ok,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> also did you email these customers whose chats were missed to check on what
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> assistance did they need?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #93791 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response for your future reference so you don't have to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ZD #89648 You need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> specifically inform the customers we do not refund shipping and handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that you missed out in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your response. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #93758 You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> simply needed to share the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as we could pull the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order using the email ID..no need to reconfirm...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good job
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with canceling the auto-ship subscription
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. - @Kaeiara
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the old declined orders as well... There are international orders on which
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you need to follow up during the local business hours and I see no one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> followed up on this order EH-202008280346-111265
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since 08/28...this also includes agents logged in during morning and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon shifts...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>