Subject: Re: Chat audits - Jayway+Doha+Txt+Colocation - 24/01/2021 & 25/01/2021.
From: Deeksha Dadu <[email-masked]>
To: Vimal Tewari <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Abhishek Dalal <[email-masked]>, Arjun LSM AJ <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Date: Wed, 27 Jan 2021 09:11:16 +0000

Thank you Vimal

Regards,
Deeksha

From: Vimal Tewari <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 January 2021 at 6:43 AM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, Abhishek Dalal <[email-masked]<mailto:[email-masked]>>, Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, nushat hashmi <[email-masked]<mailto:[email-masked]>>, harsh sharma <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Chat audits - Jayway+Doha+Txt+Colocation - 24/01/2021 & 25/01/2021.

Hi Team,

PFA for the audit report for dated 24/01/2021 & 25/01/2021.

Chat errors for Colocation
Chat ID: QNZEQK7FZY
Chat ID: QN0E6KTK37
Chat ID: QN1ECKXU8W
Chat ID: QN3FPWTM8J

Total Chat availability for Colocation dated 24-Jan-2021 : 23h 44min
Series  7am-8am 1pm-2pm 2pm-3pm 4pm-5pm 10pm-11pm
Availability    59min 42s       48min 18s       59min 57s       55min 57s       59min 55s
Agent on shift  Abhishek        Abhishek + Harsh        Abhishek + Harsh        Harsh   Vimal

Total Chat availability for Colocation dated 25-Jan-2021 : 23h 49min
Series  7am-8am 1pm-2pm 2pm-3pm 3pm-4pm 4pm-5pm 5pm-6pm 6pm-7pm 10pm-11pm
Availability    59min 53s       59min 44s       59min 38s       59min 42s       58min 35s       58min 9s        57min 4s        56min 34s
Agent on shift  Nushat  Nushat + Harsh  Nushat + Harsh  Nushat + Harsh  Harsh   Harsh   Harsh   Abhishek

==========================================================================================================================================

Total Chat availability for JayWay dated 24-Jan-2021 : 23h 56min
Series  7am-8am 3pm-4pm
Availability    56min 4s        59min 44s
Agent on shift  Abhishek        Abhishek + Harsh

Total Chat availability for JayWay dated 25-Jan-2021 : 23h 51min
Series  2pm-3pm 4pm-5pm 5pm-6pm 6pm-7pm 10pm-11pm
Availability    59min 54s       59min 11s       58min 11s       56min 51s       56min 42s
Agent on shift  Nushat + Harsh  Harsh   Harsh   Harsh   Abhishek

Thanks & Regards
Vimal Tewari