Subject: Chat audits - Jayway+Doha+Txt+Colocation - 24/01/2021 & 25/01/2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 26 Jan 2021 18:13:06 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 24/01/2021 & 25/01/2021. 

Chat errors for Colocation 
Chat ID: QNZEQK7FZY 
Chat ID: QN0E6KTK37 
Chat ID: QN1ECKXU8W 
Chat ID: QN3FPWTM8J 

Total Chat availability for Colocation dated 24-Jan-2021 : 23h 44min 
Series 	7am-8am 	1pm-2pm 	2pm-3pm 	4pm-5pm 	10pm-11pm 
Availability 	59min 42s 	48min 18s 	59min 57s 	55min 57s 	59min 55s 
Agent on shift 	Abhishek 	Abhishek + Harsh 	Abhishek + Harsh 	Harsh 	Vimal 
Total Chat availability for Colocation dated 25-Jan-2021 : 23h 49min 
Series 	7am-8am 	1pm-2pm 	2pm-3pm 	3pm-4pm 	4pm-5pm 	5pm-6pm 	6pm-7pm 	10pm-11pm 
Availability 	59min 53s 	59min 44s 	59min 38s 	59min 42s 	58min 35s 	58min 9s 	57min 4s 	56min 34s 
Agent on shift 	Nushat 	Nushat + Harsh 	Nushat + Harsh 	Nushat + Harsh 	Harsh 	Harsh 	Harsh 	Abhishek 

========================================================================================================================================== 

Total Chat availability for JayWay dated 24-Jan-2021 : 23h 56min 
Series 	7am-8am 	3pm-4pm 
Availability 	56min 4s 	59min 44s 
Agent on shift 	Abhishek 	Abhishek + Harsh 

Total Chat availability for JayWay dated 25-Jan-2021 : 23h 51min 
Series 	2pm-3pm 	4pm-5pm 	5pm-6pm 	6pm-7pm 	10pm-11pm 
Availability 	59min 54s 	59min 11s 	58min 11s 	56min 51s 	56min 42s 
Agent on shift 	Nushat + Harsh 	Harsh 	Harsh 	Harsh 	Abhishek 

Thanks & Regards 
Vimal Tewari