Subject: Fwd: GTW 270 Hybrid 1000230 release 21st January
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, Arjun Hurry <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]>, Marika Fujita <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <[email-masked]>, Pradeep Verma <[email-masked]>, "Pravesh Singh" <[email-masked]>, anupam tiwari <a
Date: Thu, 21 Jan 2021 03:18:56 -0700 (MST)

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, January 21, 2021 3:40:03 PM 
Subject: RE: GTW 270 Hybrid 1000230 release 21st January 

Hi Pritish, 

Here is also the full user guide with some useful guidelines. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Heta Nyrhinen (HNYR) 
Sent: 21. januar 2021 11:00 
To: 'Pritish Nandi' <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]> 
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]> 
Subject: RE: GTW 270 Hybrid 1000230 release 21st January 

Hi Pritish, 

Here are some known issues and feature notes for the GTW 270 Hybrid (note that each issue is only applicable for a few devices, but we might receive reports from customers): 

- Few units are not in the transportation mode, i.e. the battery can be empty at delivery -> Customer to charge before using. 

- Glue in the speaker causing a rubbing sound -> The issue has been fixed in production. Replace the product in warranty. 

- Dongle should be pre-paired to the headset and be number 1 in the pairing list -> If there are issues, recharge the charging case and re-pair. 

- Dongle has to be connected to the PC and it has to be selected as the main audio end point before Gaming Suite can detect it. 

- Gaming Suite won't detect the headset right away -> Turn Gaming Suite off/on again. 

- Dongle enumerates in Windows with low volume -> Re-pair the headset with the dongle. 

- When using the dongle it's in aptX low latency mode, there's no mic path. 

- High sidetone when in a call -> This is a deliberate feature to avoid people from speaking loudly. 

- The product has 2 mics close to each other -> Lower quality than with boom arm products, challenged in loud environments. 

- There was 1 product with stuck button on the charging case, no others have been found yet. 

- Small ear bud is on the product, even though some user guides mention that it would be medium size. 

- For audio quality improvement customers can try a larger ear bud. 

- The product does not work on Xbox. 

- Multi-point feature will be added in a future service release (planned for week 6), switching between devices for a phone call. 

[ mailto:[email-masked] | @Matthew Broadley (MAEY) ] Start making articles to the KB about the product. The known issues shouldn’t be public articles, just information to the team. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

​ [ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

From: Heta Nyrhinen (HNYR) 
Sent: 20. januar 2021 14:39 
To: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] >; Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] >; Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: GTW 270 Hybrid 1000230 release 21st January 
Importance: High 

Hi Pritish, 

Please inform the team that we will be releasing GTW 270 Hybrid art. nr. 1000230 tomorrow 21 st January . 

I’m sending you some product documents attached and we should receive a more detailed introduction soon. 

Apologies for the short notice! 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

​ [ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]