Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Abhishek Dalal <[email-masked]>, Harsh Sharma <[email-masked]>, Nushat Hashmi <[email-masked]>
Cc: Kaeiara Blythe Delfino <[email-masked]>, Deeksha Dadu <[email-masked]>, Pritish Nandi <[email-masked]>, Vimal Tewari <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Tue, 19 Jan 2021 21:58:33 +0530

@Abhishek Dalal <[email-masked]>  EH-202101120629-333658  You
rejected this order but did not process the refund as the PayPal payment
shows processed.
I have done it for this time but please ensure not to make such a mistake
again.

Thanks
Arif
Cheers to life :-)

On Thu, Jan 14, 2021 at 9:50 PM Phaedrus Arif <[email-masked]> wrote:

> @Abhishek Dalal <[email-masked]> @Nushat Hashmi
> <[email-masked]> Thanks for the clarification on CC info
> doubt, please let me know if you have a further concern on this matter.
>
> @Vimal Tewari <[email-masked]> ZD 98303 Could you show me the
> cx order of 3 BFO that she wants to exchange with CL for? Is it on
> Shopify?? I couldn't find any order at UC.
> Could you also please share the login details and the link to Shopify so I
> could access the orders from there?
>
> @Nushat Hashmi <[email-masked]>  ZD 98310 Did you inform
> Jessica about the address update??
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Jan 13, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Abhishek Dalal <[email-masked]> ZD  98262  You only
>> cancelled one AS and there was another AS of CL still active, why didn't
>> you cancel the other one? Did the cx only want to cancel one AS?
>>
>> @Abhishek Dalal <[email-masked]> Nushat told me you
>> informed him that we need CC details only when the order amount is above
>> $199... can I ask who trained you on this? Are you not aware of our payment
>> options??
>>
>> @Abhishek Dalal <[email-masked]> ZD 98269 There is an
>> active auto-ship on this customer's name, did you not have enough time to
>> use the name filter to cross check ??
>>
>> @Abhishek Dalal <[email-masked]>  ZD 97578 You simply
>> needed to share the exchange instructions on this one without escalating it
>> to Deb, did you even go through the trail mail??
>>
>> @Nushat Hashmi <[email-masked]>  ZD 98289 You needed to
>> explain the monthly cut-off date of auto-ship subscription which is one in
>> every 24 days, please check my response.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Mon, Jan 11, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Harsh Sharma <[email-masked]> ZD  98185  Please be informed
>>> shipping is not free on subsequent auto-ship orders, be it domestic or
>>> international... Make sure to give the same info to cx in the future.
>>>
>>>
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Fri, Jan 8, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Vimal Tewari <[email-masked]> Were you able to create an
>>>> account on "Shopify" Please confirm and let me and Dr Sam know.
>>>>
>>>> @Nushat Hashmi <[email-masked]> ZD  98163  May I ask where
>>>> did you find the information of referral discount being credited to PayPal
>>>> account? Please check my response.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, Jan 6, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Harsh Sharma <[email-masked]>  Ticket #97991 When you
>>>>> reinstate a cancelled auto-ship, then please make sure the CC # reflects on
>>>>> the auto-ship page after enabling it and going back again to verify.
>>>>>
>>>>> @Vimal Tewari <[email-masked]> EH-202101050014-588325 You
>>>>> cancelled the AS but did not inform the customer about the recent order
>>>>> shipped, please do it so the cx doesn't come back firing at us.
>>>>>
>>>>> @Abhishek Dalal <[email-masked]> ZD 98048 Her last order
>>>>> has the correct expiration, you could have simply updated the expiration
>>>>> date on the auto-ship page. Please stay informed about such situation for
>>>>> your future reference.
>>>>>
>>>>> @Harsh Sharma <[email-masked]> ZD 98061 In such
>>>>> situations, we could also share a 10% discount link without escalating it
>>>>> to Deb.
>>>>>
>>>>> @Harsh Sharma <[email-masked]> ZD 98024 Please check my
>>>>> response for your future reference.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Fri, Jan 1, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @everyone:  EH-202012300020-099330 This customer emailed on Gmail 1
>>>>>> day ago and no one has even bothered to answer or reply to this customer. I
>>>>>> see the emails after this one responded to but this one was particularly
>>>>>> left out. Could you all answer why???
>>>>>>
>>>>>> @Harsh Sharma <[email-masked]> Chat with Abraham : We do
>>>>>> not take financial info on chat or email, it needs to be processed only
>>>>>> over the phone. May I know if you checked with someone in the office if you
>>>>>> could ask for the CVC of credit card?
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]> ZD97922  Please put the
>>>>>> name of the supplement when you use the template as the response looks to
>>>>>> be copy-pasted.
>>>>>>
>>>>>> @Abhishek Dalal <[email-masked]> ZD 97941 : The
>>>>>> auto-ship subscription was supposed to be cancelled as per the customer's
>>>>>> request. Please make sure to cancel and then pitch for anything else.
>>>>>> No notes updated either??
>>>>>>
>>>>>> @Harsh Sharma <[email-masked]> ZD 97892 Please escalate
>>>>>> such situations to Deb as it could put her off from ordering in the future.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, Dec 29, 2020 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Abhishek Dalal <[email-masked]> ZD  Ticket #97804
>>>>>>> Ths customer was confused with gelatin and we simply needed to clarify the
>>>>>>> gelatin we use is plant-based but you shared the return instructions, were
>>>>>>> you not aware of this at all?
>>>>>>>
>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> Ticket Ticket
>>>>>>> #97816 I am quite surprised with your reply, Kae. May I know on
>>>>>>> what grounds did you offer a 50% refund on an order which is more than a
>>>>>>> year old??
>>>>>>>
>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket #97845  The
>>>>>>> cx already confirmed by saying she would appreciate the STS price, what's
>>>>>>> the point on reconfirming... Please understand their expressions more
>>>>>>> clearly in such situations.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Dec 24, 2020 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Vicki Oberg
>>>>>>>> EH-202011051714-233633
>>>>>>>> You offered an exchange to which the customer agreed and later you
>>>>>>>> offered a 50% refund?? What were you thinking?? Did you read the customer's
>>>>>>>> response?? Please explain
>>>>>>>>
>>>>>>>> @Abhishek Dalal <[email-masked]> ZD Ticket #97762
>>>>>>>> What's the need to escalate to Deb, all you needed to do is share the
>>>>>>>> return instructions since the cx was responded by Dr Sam to not take the
>>>>>>>> supplement and it is still under the refund time frame?
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Dec 23, 2020 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket #97432
>>>>>>>>> The store credit is valid until one year from the date of purchase, just so
>>>>>>>>> you know. Thanks
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Dec 22, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with Debbie:
>>>>>>>>>> The cx left the chat and there was no response from your side for 3 minutes
>>>>>>>>>> after your last response... What got you stuck in sharing the link to
>>>>>>>>>> access her order history?
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Alia:
>>>>>>>>>> Please be informed we have a lot of merchant accounts on most of our
>>>>>>>>>> supplements name, so the customer could see any of those merchant accounts
>>>>>>>>>> on their CC statement. There are a few more like HFL/ Dr Sam Robbins/
>>>>>>>>>> Health Media Inc/ etc...
>>>>>>>>>>
>>>>>>>>>> @Harsh Sharma <[email-masked]>  Chat with Kim
>>>>>>>>>> McFarland: We need to ask the reason for auto-ship cancellation and offer
>>>>>>>>>> STS price if required to retain the customer but you didn't follow the
>>>>>>>>>> procedure. Any reason for it?
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Dec 21, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Ahmad
>>>>>>>>>>> EH-202011260037-500139
>>>>>>>>>>> This customer asked to increase the quantity to 2 bottles per
>>>>>>>>>>> month and not the frequency, please check with this customer to reconfirm
>>>>>>>>>>> or email him letting him know that he will receive 1 bottle of each
>>>>>>>>>>> supplement every month. Please read the query carefully and check with the
>>>>>>>>>>> customer if he was referring to the frequency or the quantity.
>>>>>>>>>>>
>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone respond to this
>>>>>>>>>>> open ticket since the last 5 days???
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket as
>>>>>>>>>>>> pending without responding as well... @Vimal Tewari
>>>>>>>>>>>> <[email-masked]> Please check who did this and I
>>>>>>>>>>>> will ask Ashish to find out and let Deeksha know about this unacceptable
>>>>>>>>>>>> behaviour
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not
>>>>>>>>>>>>> responded to??? Please let me know who was in shift at the time....
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Could you please
>>>>>>>>>>>>>> share the email ids of the new agents please and share the feedback in the
>>>>>>>>>>>>>> interim.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771): You must
>>>>>>>>>>>>>> inform the customer about the recent order shipped that has not been
>>>>>>>>>>>>>> delivered when a customer wants to cancel their auto-ship.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the customers to
>>>>>>>>>>>>>> www.4hfl.com to place the orders online apart from offering
>>>>>>>>>>>>>> a phone order.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> ZD  Ticket #97187
>>>>>>>>>>>>>>> Please be informed the orders that are being placed through
>>>>>>>>>>>>>>> healthfitnesslongevity.com is from our new website and they
>>>>>>>>>>>>>>> are not accessible in UC so we need to escalate them to Deb for now as I
>>>>>>>>>>>>>>> have informed DSR and he is making some videos on how to access those
>>>>>>>>>>>>>>> orders, once it's available it will be shared with everyone.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Chat with Jorge:
>>>>>>>>>>>>>>> Please be informed the customer cannot make any amendment in their account,
>>>>>>>>>>>>>>> so directing them to update CC info will not work, it has to be
>>>>>>>>>>>>>>> done through the link or by calling us. Just letting you know.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>>>>> Leo Hogberg Yilmaz: The cx left the chat since you didn't respond for
>>>>>>>>>>>>>>>> around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>>>>> Errol: Why ask her to email from the website and not escalating it to Deb
>>>>>>>>>>>>>>>> at our end? We are the customer service team so it's on us to escalate such
>>>>>>>>>>>>>>>> matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with Ye Na
>>>>>>>>>>>>>>>> Chen: Please offer a callback to such customers apart from asking them to
>>>>>>>>>>>>>>>> call us as they might not bother calling us and we lose the sale.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> Chat
>>>>>>>>>>>>>>>>> with Robin: Your chat response upset the customer and it sounded quite
>>>>>>>>>>>>>>>>> personal, you could have simply stated the policy and not say much. If DSR
>>>>>>>>>>>>>>>>> comes across this chat, it could seriously piss him off. Please stick to
>>>>>>>>>>>>>>>>> the basic policies without getting too involved in it.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>>>>>> Stacy Domer EH-202011060015-111478... You updated the
>>>>>>>>>>>>>>>>> shipping address on this order but the cx asked to update the address for
>>>>>>>>>>>>>>>>> future (Dec 2020) AS order...Please come up with a perfect excuse for this
>>>>>>>>>>>>>>>>> kind of repeated mistake as I would like to know what went wrong with you
>>>>>>>>>>>>>>>>> even after sharing so many feedbacks on amending future auto-ship
>>>>>>>>>>>>>>>>> orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96736 You
>>>>>>>>>>>>>>>>> reinstated the AS for this customer but didn't bother updating the new
>>>>>>>>>>>>>>>>> shipping address and the CC info also needs to be updated that you didn't
>>>>>>>>>>>>>>>>> check.
>>>>>>>>>>>>>>>>> I have explained this situation in the past to check the
>>>>>>>>>>>>>>>>> CC info if an auto-ship is being reinstated after a long time as the
>>>>>>>>>>>>>>>>> information is wiped out from our system. What's
>>>>>>>>>>>>>>>>> happening here??
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @team: Please be informed to refund the same day
>>>>>>>>>>>>>>>>>> international orders if they don't show up in ship station and there's no
>>>>>>>>>>>>>>>>>> tracking info in UC if a cx requests for cancellation.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96626 The
>>>>>>>>>>>>>>>>>> cx wanted to confirm the price for a one-time purchase by putting a
>>>>>>>>>>>>>>>>>> question mark at the end, please check my response for your reference.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Zd  96506
>>>>>>>>>>>>>>>>>>> Please check my response for your future reference.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD  96519
>>>>>>>>>>>>>>>>>>>> Please check my response for your future reference.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Zd 96518
>>>>>>>>>>>>>>>>>>>> You cancelled the wrong AS, instead of BSO you cancelled BPO. Please be
>>>>>>>>>>>>>>>>>>>> careful.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-202011151414-5330
>>>>>>>>>>>>>>>>>>>>> 97 - What's the confusion here, when Dr Sam confirmed
>>>>>>>>>>>>>>>>>>>>> the order was updated, then you simply had to process the refund, if DSR or
>>>>>>>>>>>>>>>>>>>>> Deb would have processed the refund, it would show up in UC. Please make a
>>>>>>>>>>>>>>>>>>>>> note of it for future reference.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @everyone:  Ticket #96392 Please go through Dr Sam's
>>>>>>>>>>>>>>>>>>>>>> response as he is not happy with our generic responses, so please be
>>>>>>>>>>>>>>>>>>>>>> specific with the customers in the future.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>> with Lee Blanchard: When a cx asks to confirm the order right after placing
>>>>>>>>>>>>>>>>>>>>>> an order online, please ask them to wait for a few hours as the orders
>>>>>>>>>>>>>>>>>>>>>> could take an hour or two sometimes to go through due to a technical delay.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 96371
>>>>>>>>>>>>>>>>>>>>>> Why was this not escalated to Deb as it's been unresponded to for such a
>>>>>>>>>>>>>>>>>>>>>> long time?
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> CHat with John:
>>>>>>>>>>>>>>>>>>>>>>> The label of our supplements have the most updated ingredient's list but
>>>>>>>>>>>>>>>>>>>>>>> you informed the cx the other way round. Please make sure website
>>>>>>>>>>>>>>>>>>>>>>> information updates could sometimes be delayed but the label will have the
>>>>>>>>>>>>>>>>>>>>>>> most accurate and updated ingredients list.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>> 96360  You marked the ticket as solved but did not
>>>>>>>>>>>>>>>>>>>>>>> reject the order from AR and also didn't confirm the cx the order was
>>>>>>>>>>>>>>>>>>>>>>> cancelled. Please make sure to not miss such things again.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>> #96402 If a cx was promised of a discount by us in the past, then no need
>>>>>>>>>>>>>>>>>>>>>>> to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>> with Sanaye Kumagai: You had to check the order  EH-202010090007-277929
>>>>>>>>>>>>>>>>>>>>>>>> and ticket ZD  96119 since everything was clearly
>>>>>>>>>>>>>>>>>>>>>>>> mentioned.
>>>>>>>>>>>>>>>>>>>>>>>> I m not sure why didn't you check this order or
>>>>>>>>>>>>>>>>>>>>>>>> else you could have resolved the customer's query. Please dig a little more
>>>>>>>>>>>>>>>>>>>>>>>> when you work on customer's multiple AS. Please check my response on ZD
>>>>>>>>>>>>>>>>>>>>>>>> 96180 and let me know if you have any confusion.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #96185 Please check my response.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Again a few
>>>>>>>>>>>>>>>>>>>>>>>> customers mentioned their calls are not being answered or some problem with
>>>>>>>>>>>>>>>>>>>>>>>> the phone lines. Missed chats again... I could only assume some issue with
>>>>>>>>>>>>>>>>>>>>>>>> your internet since it cannot be happening every day. Please speak with
>>>>>>>>>>>>>>>>>>>>>>>> your ISP as this could create a lot of problems for us with so many
>>>>>>>>>>>>>>>>>>>>>>>> customers complaining about their calls not being serviced appropriately.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 96320 serviced
>>>>>>>>>>>>>>>>>>>>>>>> The cx asked to move the next AS to 04/01/2021 but you changed it to
>>>>>>>>>>>>>>>>>>>>>>>> 04/24/2024, a difference of 3 weeks... Could you answer why??
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>> 96295 Normally we must cancel the future orders
>>>>>>>>>>>>>>>>>>>>>>>>> in such cases if a customer wants to return, so please make sure to cancel
>>>>>>>>>>>>>>>>>>>>>>>>> AS for such customers.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #96306  You only changed the year to 2099 of next
>>>>>>>>>>>>>>>>>>>>>>>>> AV order but didn't change the INS date and the AS still showed enabled
>>>>>>>>>>>>>>>>>>>>>>>>> until I cancelled it.
>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for this mistake??
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 11, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> I have been
>>>>>>>>>>>>>>>>>>>>>>>>>> observing a few customers complained their calls are not being answered
>>>>>>>>>>>>>>>>>>>>>>>>>> during your shift. If you are missing a call, are you not calling them
>>>>>>>>>>>>>>>>>>>>>>>>>> back? If Dr Sam comes to know about so much of call drops then we could be
>>>>>>>>>>>>>>>>>>>>>>>>>> in trouble.  Is there a frequent problem with your phone or internet
>>>>>>>>>>>>>>>>>>>>>>>>>> connection? We cannot afford to get so many complaints from the customers
>>>>>>>>>>>>>>>>>>>>>>>>>> about their calls not being answered.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats were also missed during your shift.
>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for it?
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 9, 2020 at 9:55 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010311042-455546
>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #95917: You cancelled only one
>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription of this customer while his other auto-ship subscription was
>>>>>>>>>>>>>>>>>>>>>>>>>>> still active that you missed on checking...  Now he is firing back at us
>>>>>>>>>>>>>>>>>>>>>>>>>>> holding us responsible for the recent charge from his other AS
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011050006-133823. I had mentioned this
>>>>>>>>>>>>>>>>>>>>>>>>>>> during the training to check cautiously when cancelling any subscription if
>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer has multiple subscriptions or not.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be very careful when you work on AS
>>>>>>>>>>>>>>>>>>>>>>>>>>> orders as we cannot afford to make a mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the clarification.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:11 AM Abhishek Dalal <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with  Abdulla Boubshait: Yes i called cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> but as per him he is geting $145 discount on our website. and we only
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> providing him 10% discount which is around $39. So he said we will place an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order from website.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I advised him to use chrome and clear
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> browser's cache & cookies & told him for any further query he can call us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> or ask us to call him back.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dadu" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Vimal Tewari"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, November 6, 2020 9:57:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Abdulla Boubshait : Did you call the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer to place an order? I don't see any recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> # 96096 Please check my reply and respond to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers in the future in similar cases without escalating to Deb.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 2, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with  Kathy Philippi : She had a new
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship where the shipping address had to be updated but you pulled her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> old auto-ship subscription and change the address on the order but not on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the AS page. Please REMEMBER this, shipping address needs to be UPDATED ON
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> FUTURE auto-ship orders, not on the one that has been shipped. Please be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very careful in the future. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Robert Adler: FYI, You could process
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship order for the customers same day without further delay if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> they are out of stock.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 30, 2020 at 9:41 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  95872
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your future reference. Sometimes, we don't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> need to escalate to Deb in such cases.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  95876
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response as your reply was not fully addressed to the cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  95158
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response since you did not reply to his concern on the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping address.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 29, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  95820 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response and save the reply so you could use that in the future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for similar queries.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:57 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95313 I asked you a question on this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ticket but you simply responded with "acknowledged". I would like to know
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> how did you figure out the order has been cancelled/refunded and asked the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer to place a new order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:54 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Thank
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you for taking the responsibility, please make sure to later email the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer just to build trust with the customers if such things happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 26, 2020 at 10:14 PM Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - I think I had a concurrent chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on another process and missed this one. This is my error.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhishek
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dalal" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 26 October, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 22:01:13
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @Abhishek
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dalal <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95313 Kae, please check your confusing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response about placing 2 orders where the customer placed only 1 order but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> repeated the items that should have been clearly mentioned to him.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek - Where did you confirm the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order was cancelled as the payment still shows processed without any refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> update?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> an unattended chat from p. Lynn What
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> happened at the time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 95607
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You did not address the queries of the customer and straightaway escalated
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to Deb, please check my response and let me know if you have a confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 95679
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: BFO is back in stock, so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please inform the customers accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020 at 9:59 AM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 22, 2020 at 10:16 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I spoke to customer over the phone.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Initially in chat she said she wants AV instead of BFO.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx still have so many stocks (BFO) ..
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Then, she requested for next AS it will be both AV and BFo but for 5 months
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> duration..So thats why next auto order would be april then 5 months
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> frequency.Notes has been updated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020, 12:28 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-202010210009-299050
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer wants 3 BFO and 3 AV from next AS, I only see the request to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> change the  3 BFO to 3 AV but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not sure, if the cx also wanted to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> continue with BFO and AV?? Please clarify since the notes are not clear.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Saad: We need to inform the customer to check the ingredients list on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website and check with their country's customs if any ingredient is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> banned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as there could be certain herbs that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are legal in the US but may be illegal in the EU or elsewhere and we cannot
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be held accountable for it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95309 When you reinstate an auto-ship subscription, please save the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> changes and go back again to the auto-ship page to confirm if the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> credit card info is reflecting or if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it's wiped out. We need to inform the customers to update CC info if the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information is not available. CC info may be wiped out
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> when a customer's AS subscription is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> deactivated for more than a month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95269  Please escalate such cases
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to Deb as there are certain orders that are being placed on a new website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and we do not have the access of those orders, so we need to escalate to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deb to look into them.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for customer zelemae, she said why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> i am being charges for shipping. so i thought she was charged already for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping. later part only she mentioned that she is about to place order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will take note.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Zelemae
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I am ordering four different
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> items. The total amount is over $100.00. On your site there is a free
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping for over $100. Why am I being charges for shipping?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You need to read the customer's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> initial message first before providing irrelevant information from previous
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  - 3 chats were missed during
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your shift, please make sure your internet connection is working ok, also
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> did you email these customers whose chats were missed to check on what
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> assistance did they need?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #93791 Please check my response for your future reference so you don't have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ZD #89648 You need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> specifically inform the customers we do not refund shipping and handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that you missed out in your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #93758 You simply
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> needed to share the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as we could pull the order using
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the email ID..no need to reconfirm...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good job with canceling the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship subscription
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. - @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @Vimal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on the old
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> declined orders as well... There are international orders on which you need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to follow up during the local business hours and I see no one followed up
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on this order EH-202008280346-111265
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since 08/28...this also includes agents logged in during morning and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon shifts...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>