Subject: Escalations needed
From: Arjun Hurry <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Mon, 18 Jan 2021 16:11:17 -0700 (MST)

Hi Pravesh, 

Please escalate the following in Teams for me: 

A. Enterprise group : 
124193 - SDW 3 BS - EU, Customer reports BS issues as follows: Not recognized by OS, Unplugging and replugging in the power cable resulted in some electrostatic sound and the BS turned itself off, BS only works powered by USB, connecting DC power bricks it for at least 20 mins. After being used for 2 days on USB only, the BS turned off by itself, and blinks red and blue when restarted. Order from October 30, 2020. Invoice attached. 

B. Gaming group : 
@Pritish, please review the following Gaming tickets 
123879 - Customer is looking for replacements for 3x PC 8 USBs. No sound on mic or speakers. Issue persists after crosstesting and KB T/S steps. Order from November 9, 2019. Invoice attached. 

124169 - GSP 370, Customer report physical damage - cracking on both sides right by/through the Sennheiser logo. Pics and invoice attached. Order from February 9, 2020. 

124185 - GSP 500, Customer reports physical damage, racked earpiece sliding mechanism. Order from February 11, 2020. Invoice and pic attached. 

Thank you, 
AJ