Subject: Chat audits - Jayway+Doha+Txt+Colocation - 09/01/2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sun, 10 Jan 2021 16:52:01 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 09/01/2021. 

Chat errors for Colocation 
Chat ID: QMAN4S0I8Q 
Chat ID: QMENXU2JGQ 

Total Chat availability for Colocation dated 09-Jan-2021 : 23h 53min 
Series 	7am-8am 	12pm-1pm 	1pm-2pm 	3pm-4pm 	4pm-5pm 	10pm-11pm 
Availability 	59min 59s 	58min 55s 	54min 56s 	59min 42s 	59min 7s 	59min 52s 
Agent on shift 	Harsh 	Harsh 	Harsh + Abhishek 	Harsh + Abhishek 	Abhishek 	Vimal 
Total Chat availability for JayWay dated 09-Jan-2021 : 23h 37min 
Series 	12pm-1pm 	4pm-5pm 	5pm-6pm 
Availability 	55min 57s 	48min 48s 	51min 47s 
Agent on shift 	Harsh 	Abhishek 	Abhishek 

Thanks & Regards 
Vimal Tewari