Subject: Chat audits - Jayway+Doha+Txt+Colocation - 05/01/2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 6 Jan 2021 17:54:45 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 05/01/2021. 

Chat Errors for Doha 
Chat ID: QMWGDI0W6E - Chat was taken by Harsh. 
Chat ID: QMEG0XPIXX - Chat was taken by Harsh. 

Chat Errors for JayWay 
Chat ID: QMPHW3MV31 - Chat was taken by Vimal. 

Chat Errors for TXT Nation 
Transcript id - VY4TcEIZcfxE1sy61k1TT0J4ja6oNS8A 

Total Chat availability for Colocation dated 05-Jan-2021 : 23h 41min 
Series 	3am-4am 	6am-7am 	7am-8am 	2pm-3pm 	3pm-4pm 	4pm-5pm 	9pm-10pm 
Availability 	53min 1s 	48min 23s 	59min 52s 	59min 51s 	59min 44s 	59min 47s 	59min 58s 
Agent on shift 	Abhishek 	Abhishek 	Nushat 	Nushat + Harsh 	Nushat + Harsh 	Harsh 	Harsh 
Total Chat availability for JayWay dated 05-Jan-2021 : 23h 42min 
Series 	1am-2am 	3am-4am 	6am-7am 	2pm-3pm 
Availability 	59min 52s 	54min 1s 	49min 7s 	58min 51s 
Agent on shift 	Abhishek 	Abhishek 	Abhishek 	Nushat + Harsh 

Thanks & Regards 
Vimal Tewari