Subject: Re: Abandoned and Missed Calls
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Arjun LSM AJ <[email-masked]>, "Pravesh Singh (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 5 Jan 2021 08:56:07 +0000

Guys,

What is happening here?? I am hoping there is a very good explanation for this.
Please explain. Thanks

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 11:45 AM
To: Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, "Pravesh Singh (LSM)" <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Abandoned and Missed Calls

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Arjun Hurry" <[email-masked]<mailto:[email-masked]>>, "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 11:44:20 AM
Subject: Abandoned and Missed Calls

Hi Guys,

Lately from the last 2-3 days, I am observing that we have many voicemails and missed calls in US shift, specifically for Enterprise. Why?

Last night you guys received 27 calls and only answered 4 calls. See the data below:

This is not acceptable and I would like to know what is happening in your shift and why calls are getting abandoned. This is very serious.

Regards,
Pritish Nandi