Subject: Chat audits - Jayway+Doha+Txt+Colocation - 28/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 29 Dec 2020 13:06:26 -0700 (MST)

Hi Team, 
PFA for the audit report on dated 28/12/2020. 

Chat Errors for Doha 
Chat ID: QMB01XE1CE - Chat was taken by Nushat. 
Chat ID: QME19O37NP - Chat was taken by Harsh. 

Chat Errors for Colocation 
Chat ID: QM92D3ZQ5K - Chat was taken by Abhishek. 

Total Chat availability for Colocation dated 28-Dec-2020 : 23h 52min 
Series 	1am-2am 	5am-6am 	7am-8am 	1pm-2pm 	3pm-4pm 	10pm-11pm 
Availability 	59min 49s 	59min 46s 	54min 41s 	58min 44s 	59min 31s 	59min 55s 
Agent on shift 	Vimal + Nushat 	Vimal + Nushat 	Kae 	Kae + Abhishek 	Kae + Abhishek 	Vimal + Nushat 
Total Chat availability for JayWay dated 28-Dec-2020 : 23h 50min 
Series 	7am-8am 	1pm-2pm 
Availability 	53min 54s 	55min 54s 
Agent on shift 	Kae 	Kae + Abhishek 

Thanks & Regards 
Vimal Tewari